customer serviceNL
20 Customer Service
20.2 AQUA-STOP guarantee
In addition to the warranty claims
against the seller based on the
purchase agreement and our
manufacturer's warranty, you will be
compensated if the following
conditions are met.
sIf due to an error in the AquaStop
If water damage is caused to the
system, we will reimburse the
damage suffered by private users.
To guarantee the water security
system, the appliance must be
connected to the mains.
sThe liability guarantee
applies to the life of the device.
sCondition for entitlement to
there is a guarantee that the device with
AquaStop has been set up and
connected professionally and in
accordance with our installation
instructions; this also includes the
professionally installed extension of the
AquaStop (original accessory). Our
warranty does not cover defective
supply lines or fittings up to the
AquaStop connection on the tap.
sWhile using an appliance
In principle, with AquaStop you do
not have to keep up with it or. turn
off the tap after use for safety
reasons. The tap should only be
turned off when you are away for a
longer period of time, for example if
you are going on holiday for a few
weeks.
Original replacement parts that are
relevant for the function in
accordance with the respective
Ecodesign Regulation can be
obtained from our service
department for a period of at least 10
years from the time of placing the
device on the market within the
European Economic Area.
Remark:Engaging the service within the
framework of the manufacturer's
warranty conditions is free of charge.
Detailed information about the warranty
period and warranty conditions in your
country can be obtained from our after-
sales service, your dealer or on our
website.
When contacting customer service,
you will need the product number (E-
No.), production number (FD) and
tracking number (Z-No.) of the device.
You can find the contact details of the
after-sales service in the supplied
service list or on our website.
20.1 Product number (E-Nr.),
production number (FD)
and serial number (Z-Nr.)
The product number (E-Nr.), the
production number (FD) and the serial
number (Z-Nr.) can be found on the type
plate of the device.
The type plate can be found on the
inside of the appliance door.
In order to quickly find your device
data and the service telephone
numbers, you can write down the
data.
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