4 Organizational tasks
08/2008
4.2 Service cases
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ePS Network Services, Function Manual (FH) - Release 08/2008
The current status of the work (processing status) can also be made transparent
for all employees for the purpose of planning and progress control.
Notice
Service cases are always related to a machine.
As a result, each user that has access to a machine via an ePS Network Services
Internet PC can view its service cases. If access granted to an organization is
removed, it will no longer be possible to access the service cases.
4.2.1 Service cases - List view
Function description
Function Description
Opening service case
Opens an existing service case so it can be processed.
Create service case
(manually)
Manual creation of a service case. The service case is
created for the currently selected machine.
Fig. 4-4: List view of service cases
Field Content
Type
Date/time
Date and time when the service case was
created.
DISPLAY
Machine ID
Designation of the machine from which the
service case originates or for which it was
created.
DISPLAY
Name
Description of the service case
Note:
If the service case has been entered at the
machine HMI or the ePS Network Services
Internet PC with the machine information, the
first 40 characters of the fault description will
be used for the designation.
When a service case is entered directly into
the organizational overview at this point, a
specific name can be assigned.
DISPLAY