Siemens Simatic IPC520A, Руководство по эксплуатации

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Technical support
A.2 Troubleshooting
SIMATIC IPC520A
70
Operating Instructions, 11/2021, A5E51366325-AA
A.2 Troubleshooting
This chapter provides you with tips on how to locate and/or troubleshoot problems.
Problem Possible cause Possible remedy
The device is not operational No power supply
• Check the power supply, the power cord and the
power plug.
• Check if the On/Off switch is in the correct
position.
Device is being operated outside
the specified ambient conditions
• Check the ambient conditions.
• After transport in cold weather, wait
approximately 12 hours before switching on the
device.
The mouse pointer does not
appear on the screen
The mouse driver is not loaded Check whether the mouse driver is properly installed
and available when you start the user program.
Detailed information about the mouse driver is
available in the corresponding documentation.
Mouse not connected
• Check whether the mouse cord is properly
connected to the system unit.
• If you use an adapter or extension for the mouse
cable, also check these connectors.
If the mouse pointer still does not appear on the
screen after you have performed these checks and
actions, contact your technical support team.
USB device does not respond The USB ports are not correctly
supported.
You need to install the USB device drivers for the
required operating system.