Technical support
A.3 Notes on the use of third-party modules
SIMATIC IPC277G
106
Operating Instructions, 08/2021, A5E50059956-AA
Problem
Possible cause
Possible remedy
USB device does not
respond
The USB ports are not
correctly supported.
•
Turn on USB Legacy Support for mouse
and keyboard.
•
For other devices, you need the USB
device drivers for the required operating
system.
The pop-up message
"Windows boot manager
failed" shows when you
install the operating
system in the M.2
NVMe/SATA SSD card
and boot to OS.
The M.2 NVMe/SATA SSD
card is changed to another
boot device.
Press Enter to continue the boot.
The M.2 NVMe/SATA SSD
card lost the boot image or
broken.
Reinstall the operating system or change
another M.2 NVMe/SATA SSD card.
Some of the software
application and OS
windows cannot be
displayed completely on
IPC277G 7" panels.
The resolution of the device
is less than 600 pixels.
Use the WinMove function in SIMATIC IPC
PDT tool.
The 1000M full duplex
mode cannot run at full
speed on all onboard
LAN ports.
Time Coordinated
Computing can result in Giga
Band Ethernet workloads.
Open firmware selection menu, select:
"Setup Utility" > "Power" > "Advanced CPU
Control" > "C-States", and change its value
from "Enabled" to "Disable".
Ethernet port bridge
connection error while
bridge function is
enabled.
Right-click the Windows Start menu and
select "Device Manager" > "Network
adapters" > "Interl EC* *GbE Connection" >
"Properties" > "Advanced" > "Promiscuous
Mode", and change its value to "Enabled".
A.3
Notes on the use of third-party modules
Problem
Possible cause
Possible remedy
The device
crashes during
startup
•
Redundant I/O addresses
•
Redundant hardware interrupts
and/or DMA channels
•
Fluctuation of signal frequencies
or levels
•
Different pin assignment
Check your computer configuration:
•
If the computer configuration corresponds to the delivery
state, contact your technical support team.
•
If the configuration has changed, restore the factory state. To
do this, remove the third-party modules and restart the
device. If the error no longer occurs, the third-party module
being used was the cause of the fault. Replace the thrid-party
module with a Siemens module or contact the module
supplier.
If the device still crashes, contact your technical support team.
•
Insufficient output of an external
power supply, e.g. UPS
•
Use a higher capacity power supply
The device does
not start up or
switches off
immediately
•
A counter voltage is fed into the
device by connected or installed
third-party components
Clarify the following with the supplier of the component:
•
The component can be operated without an external power
supply.
•
The component can be reconfigured so that it only uses the
external power supply or that of the device.
