Customer Service
en
29
19 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
19.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
You will see the rating plate with these numbers if you
open the appliance door.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
20 How it works
Here, you can find the ideal settings for various types
of food as well as the best accessories and cookware.
We have perfectly tailored these recommendations to
your appliance.
20.1 Cooking tips
Observe this information when preparing food.
¡
The temperature and cooking time depend on the
amount of food and the recipe. Settings ranges are
specified for this reason. Try using the lower values
to start with.
¡
The setting values apply to food placed in the cook-
ing compartment while the cooking compartment is
still cold. Do not slide the accessory into the cook-
ing compartment until it has finished preheating.
¡
Remove any accessories that are not being used
from the cooking compartment.
20.2 Notes on baking
When baking, use the shelf positions indicated.
Baking on one level
Height
Deep baked goods or tin on wire rack
2
Flat baked goods or goods in a baking
tray
3
Baking on two levels
Height
Universal pan
Baking tray
3
1
Baking tins/dishes on the wire rack:
First wire rack
Second wire rack
Height
3
1
Baking on three levels
Height
Baking tray
Universal pan
Baking tray
5
3
1
Notes
¡
When baking on several layers, always use hot air.
Baked goods that are placed in the oven at the
same time will not necessarily be ready at the same
time.
¡
Position baking tins/dishes either next to one an-
other or offset on different shelves so that they are
not directly one above the other in the cooking com-
partment.
¡
For best results, we recommend using dark-col-
oured metal bakeware.
20.3 Notes on roasting and grilling
The setting values are based on the assumption that
unstuffed, chilled, ready-to-roast poultry, meat or fish is
placed into a cold cooking compartment.
¡
The larger the poultry, meat or fish, the lower the
cooking temperature and the longer the cooking
time.
¡
Turn the poultry, meat or fish after approx. 1/2 to
2/3 of the time listed.
¡
Add a little liquid to the poultry in the cookware.
Cover the bottom of the cookware with approx. 1–
2 cm of liquid.
¡
When you turn poultry, ensure that the breast side
or skin side is underneath to begin with.
¡
Cooking time calculation (e.g. 20 + 35): To calculate
the cooking time, assume 20 minutes per 500 g of
meat plus an extra 35 minutes. For 1.5 kg, the
cooking time is then 95 minutes.
¡
Cooking time range (e.g. 10–15): Your food will be
ready within the specified range of time.
Roasting and grilling on the wire rack
Roasting on the wire rack works particularly well for
large poultry or for multiple pieces at the same time.
