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Troubleshooting

en

41

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door opens acci-
dently.

Automatic door opening ac-
tivated accidently.

▶

To prevent the appliance door
opening accidentally, activate the
childproof lock.

Appliance door does not
open.

Childproof lock is activated.

▶

Press the top of the door in the
middle twice in quick succession.

Door is not correctly adjus-
ted.

▶

Adjust the appliance door as de-
scribed in the installation instruc-
tions.

Appliance has no power.

▶

Check the mains plug and fuses.

1.

Position the emergency release
supplied on the top right and left of
the cabinet panel.

2.

Open the appliance door by pulling
lightly.

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Содержание IQ300 SN93HX60CG

Страница 1: ...Dishwasher SN93HX60CG en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ...ourite 18 Additional functions 19 Features 19 Top basket 20 Bottom basket 20 Cutlery drawer 21 Etagere 21 Folding prongs 21 Basket heights 22 Before using for the first time 22 Performing the initial configura tion 22 Water softening system 23 Overview of water hardness set tings 23 Setting the water softening sys tem 23 Special salt 24 Switching off the water softening system 24 Regeneration of t...

Страница 3: ... system 38 Cleaning spray arms 40 Troubleshooting 41 Appliance safety 41 Error code Fault display Sig nal 42 Washing results 44 Home Connect problem 50 Information on display panel 51 Malfunctions 51 Mechanical damage 52 Noise 53 Clean wastewater pump 54 Transportation storage and disposal 54 Removing the appliance 54 Protect appliance from frost 55 Transporting the appliance 55 Disposing of old a...

Страница 4: ... appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge...

Страница 5: ...h an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutt...

Страница 6: ... health Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of ...

Страница 7: ... the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ous Never let the power cord ...

Страница 8: ...ed out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety instructions if there are children in your home WARNING Risk of suffocation Children may put packaging mater...

Страница 9: ...may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themsel...

Страница 10: ...at gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the appliance Make sure that the w...

Страница 11: ...ng appliance door Page 31 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy Disposing of packaging The packaging materials are environ mentally compatible and can be re cycled Sort the individual components by type and dispose of them separ ately Saving energy If you follow these instructions your appliance will use les...

Страница 12: ...een wooden and plastic walls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for elec trical connection Page 13 3 Check the Scope of supply and the ...

Страница 13: ...ng water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 5 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power sup...

Страница 14: ... with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 12 11 1 Rating plate Rating plate with E number and FD number Page 56 The data you need for Customer Service Page 55 1 Depending on the appliance specifications ...

Страница 15: ...f the detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket 8 Cutlery drawer Cutlery drawer Page 21 9 Cutlery shelf1 Cutlery shelf Page 21 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 40 11 Filter system Filter system Page ...

Страница 16: ... supply 6 WLAN display Home Connect Page 35 7 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 8 Start button Starting the programme Page 32 9 button If you press for approx 3 seconds you can open the basic settings 10 Remote Start Remote Start Page 36 11 Timer programming Setting timer programming Page 31 12 Door opener1 Opening the appliance door Page 31...

Страница 17: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additiona...

Страница 18: ...sumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the ra...

Страница 19: ...us The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro gramme and at any time when the pro gramme is running Energy and water con sumption are increased Additional func tion Use Half Load Switch on with small loads It is recommended adding less detergent to the detergent dis penser than for a full machine load ...

Страница 20: ...asket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to the right level Basket heights Page 22 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plate...

Страница 21: ...d glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Depending on the appliance specifications ...

Страница 22: ...g uration On initial start up or after a reset to the factory settings you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 35 Requirement The appliance has been installed and connected Page 12 1 Add special salt Page 24 2 Add rinse aid Page 25 3 Switch on the appliance Page 31 ...

Страница 23: ...m your local water company or by using a water hardness tester Water hardness E Hardness range mmol l Setting value 0 8 Soft 0 1 1 H00 9 10 Soft 1 2 1 4 H01 11 12 Medium 1 5 1 8 H02 13 15 Medium 1 9 2 1 H03 16 20 Medium 2 2 2 9 H04 21 26 Hard 3 0 3 7 H05 27 38 Hard 3 8 5 4 H06 39 62 Hard 5 5 8 9 H07 Note Set the water hardness determ ined on your appliance Setting the water softening sys tem Page ...

Страница 24: ...pecial salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispenser right up with water 3 Note Only use special salt for dishwashers Do not use salt tablets Do not use table salt Add the special salt to the dis penser a Funnel 1 Fill the dispenser right up with spe cial salt The water in the dis penser is disp...

Страница 25: ...consumption values with regeneration the water softening system Here you can find an overview of the maximum additional run time and consumption values during regenera tion of the water softening system Regeneration of the water softening system after x rinse cycles 6 Additional run time in minutes 7 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption ...

Страница 26: ...ngs press for 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a Th...

Страница 27: ...el of soiling Tip Suitable detergents are available online via our website or from Cus tomer Service Page 55 Separate detergents Separate detergents are products that do not contain components other than detergent e g powder deter gent or liquid detergent With powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying...

Страница 28: ... adding spe cial salt For the best washing and drying results we recommend us ing special salt from a water hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The func...

Страница 29: ...d damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwashe...

Страница 30: ...For better washing and drying res ults position items with curves or recesses at an angle so the water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing...

Страница 31: ...lly friendly programme and ideal for normally soiled tableware It is the most effi cient programme for the combina tion of energy water consumption for this type of tableware and evid ences conformity with the EU Eco design Directive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil...

Страница 32: ...pen the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a program...

Страница 33: ...ensed Setting the amount of rinse aid Page 26 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion On...

Страница 34: ...ock off Wi Fi Cn0 1 Cn0 Cn1 Switch the wireless network connec tion on or off Level Cn0 switches the wireless network connection off Remote Start rc11 rc0 rc2 Activate or deactivate Remote Start Page 36 The following settings are possible With the setting rc0 the func tion is permanently deactivated With the setting rc1 the func tion can be selected via the button Activating Remote Start Page 36 W...

Страница 35: ... the entire login process Fol low the instructions in the Home Con nect app to configure the settings Tips Please consult the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4...

Страница 36: ...iance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support section of your local website www home con nect com Software update You can use this fun...

Страница 37: ... all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limesca...

Страница 38: ...cts and machine cleaners specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety in...

Страница 39: ... 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn ...

Страница 40: ...the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 41: ...a special connection cable which is available from the manufacturer or his Customer Service Appliance safety Fault Cause Troubleshooting Appliance door opens acci dently Automatic door opening ac tivated accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open Childproof lock is activated Press the top of the door in the middle twice i...

Страница 42: ...tely Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 55 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 55 E 34 00 will light up altern ately Water is continuously run ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 55 E 32 00 will light up altern a...

Страница 43: ...er hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 54 so it clicks into position E 61 02 will light up altern ately Wastewater pump is blocked Clean the wastewater pump Clean wastewa...

Страница 44: ...the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 25 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO pro gramme Page 17 Some opt...

Страница 45: ...n the cutlery con tact points 1 Arrange cutlery individually where possible Page 30 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principle causes water droplets in the tub they are indeed desirable here The moisture in the air condenses on the inside walls runs off and is pumped out No action required Remnants of food on table ware Ta...

Страница 46: ...ergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 30 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray The lid of the ...

Страница 47: ...l salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 26 Clean the appliance mechanically The hardness range is set in correctly or the water hard ness is greater than...

Страница 48: ...th The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 37 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health Coloured deposits yellow orange brown that are easy to remove are present inside the appliance mainly at the bott...

Страница 49: ...et tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 30 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not...

Страница 50: ...ent to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 25 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes excess ive foaming Change the brand of detergent Home Connect problem Fault Cause Trouble...

Страница 51: ...Appliance door is not closed properly Close the appliance door Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Malfunctions Fault Cause Troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 39 2 Clean the Wastewater pump Page 54 Pro...

Страница 52: ...r from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Mechanical damage Fault Cause Troubleshooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door w...

Страница 53: ...only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware...

Страница 54: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Страница 55: ...als can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose ...

Страница 56: ...ty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for th...

Страница 57: ...on regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect App Profile Legal inform ation Licence Information You can download the licence info...

Страница 58: ... Declaration of Con formity can be found online at www siemens home bsh group com among the additional documents on the product page for your appliance 2 4 GHz band 100 mW max 5 GHz band 100 mW max BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Страница 59: ......

Страница 60: ...1585012 9001585012 010105 650 V5 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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