en
Troubleshooting
24
15 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.
Fault
Cause and troubleshooting
The appliance is not
cooling, the displays
and lighting are lit.
Showroom mode is switched on.
▶
Carry out the appliance self-test. →
a
Once the appliance self-test has ended, the appli-
ance switches to normal operation.
The LED lighting does
not work.
Different causes are possible.
▶
Call customer service.
The customer service number can be found in the
enclosed customer service directory.
Home Connect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
The temperature dif-
fers greatly from the
setting.
Different causes are possible.
1.
2.
Switch the appliance back on after five minutes.
→
‒
If the temperature is too warm, check the temper-
ature again after a couple of hours.
‒
If the temperature is too cold, check the temper-
ature again on the following day.
The base of the refri-
gerator compartment
is wet.
The condensation channel or drainage hole are
blocked.
▶
Clean the condensation channel and the drainage
hole. →
The appliance hums,
bubbles, buzzes,
gargles, clicks or
crackles.
Not a fault. A motor is running, e.g. refrigerating unit,
fan. Refrigerant flows through the pipes. The motor,
switches or solenoid valves are switching on or off.
Automatic defrosting is running.
No action required.
