Troubleshooting
237
No Server…
• Ensure that the Server/ Registrar addresses are correctly configured
Æ
page 214 and can be pinged
Æ
page 207 – do not attempt to ping
domain names used when configuring the phone for DNS-SRV.
If the SIP Server or SIP Registrar can not be pinged and are configured
as host names see
Æ
page 242.
• Ensure that the phone is displaying the same time as the SIP Server. If
not see
Æ
page 242.
• Ensure that the "Register By Name" setting
Æ
page 210 is correct. This
should be "On" if the phone is using the Terminal Name and "Off" if the
phone is using the Terminal Number.
• Ensure that the Terminal Name
Æ
page 223 or Number
Æ
page 224
(depending on the "Register By Name" setting) is the same as that held
by the SIP Server.
• Ensure that the SIP Transport is correctly configured
Æ
page 217.
• Ensure that the Outbound Proxy setting is correctly configured
Æ
page 205. If the Outbound Proxy setting is On, the Default OBP Do-
main should be correctly configured
Æ
page 174.
Status Reporting Error
• The most likely cause of this problem is that the phone can not contact
the SIP Server. Ensure that the SIP Server is active and can be pinged
by the phone
Æ
page 207.
Authentication Failure or Password Error
• Check SIP Username
Æ
page 218, SIP Password
Æ
page 215 and SIP
Realm
Æ
page 215 against information held in SIP Server.
• Ensure the correct time and date is displayed by the phone.
Terminal Incompatible" whenever call is attempted
To avoid compatibility problems try the following:
• Ensure that all IP endpoints in your system, including SIP Gateways,
are using compatible codec
Æ
page 165 and/or compression
Æ
page 170 settings. If problems persist configure all endpoints to
G.711 speech with no Silence Suppression
Æ
page 188.
• Use packet size "Auto" for RTP
Æ
page 212.
Содержание HiPath 8000
Страница 1: ...HiPath 8000 optiPoint 410 S V7 0 optiPoint 420 S V7 0 Administrator Manual ...
Страница 106: ...Extended Administration 106 in the SIP Registration 1 tab in the IP Phone Configuration Gateway Server area ...
Страница 114: ...Web Interface 114 Network IP and routing Network Addresses Æ page 57 ...
Страница 115: ...Web Interface 115 SIP environment Configure System Information Æ page 61 ...
Страница 116: ...Web Interface 116 SIP features SIP Features Æ page 64 Transfer on Ringing ...
Страница 117: ...Web Interface 117 Quality of Service Quality of Service QoS Æ page 58 ...
Страница 118: ...Web Interface 118 File transfer optiPoint 410 420 standard advance Software Update Transferring Files Æ page 74 ...
Страница 120: ...Web Interface 120 Time and date Configuring Date and Time Æ page 67 ...
Страница 121: ...Web Interface 121 SNMP Use SNMP Æ page 92 Speech Change Speech Parameters Æ page 93 ...
Страница 122: ...Web Interface 122 Ringer settings Configure Ringer Settings Æ page 94 ...
Страница 124: ...Web Interface 124 Function keys Function Key assignments Æ page 74 ...
Страница 126: ...Web Interface 126 Function key Select a function optiPoint 410 420 economy economy plus ...
Страница 128: ...Web Interface 128 Function key Line key optiPoint 410 420 advance standard Multiline Æ page 68 ...
Страница 132: ...Web Interface 132 Dialling Properties optiPoint 410 420 advance standard Dialling Properties Æ page 71 ...
Страница 137: ...Web Interface 137 Address Book Address Book Æ page 162 WAP WAP Settings Æ page 81 ...
Страница 141: ...Web Interface 141 RTP Statistics These parameters are used for development only ...
Страница 142: ...Web Interface 142 QoS Data Collection These parameters are used for development only ...
Страница 145: ...Web Interface 145 Restore factory settings Restore Factory Settings Æ page 98 Port Control Port Control Æ page 99 ...
Страница 146: ...Web Interface 146 FPN Port Settings Only available in Web Interface ...