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Service (Customer Care)
Gigaset S675/S685 IP / GBR / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 5/18/09
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Service (Customer Care)
We offer you support that is fast and tailored to your specific needs!
Our Online Support on the Internet can be reached any time from anywhere.
It provides you with 24/7 support for all our products. It also provides a list of
FAQs and answers plus user guides and current software updates (if available
for the product) for you to download.
You will also find frequently asked questions and answers in the appendix of
this user guide.
For personal advice on our range of products and assistance with repairs or
guarantee/warranty claims you can contact us on:
UK helpdesk: 0 84 53 67 08 12.
Please have your proof of purchase ready when calling with regard to guaran-
tee/warranty claims.
Replacement or repair services are not offered in countries where our product
is not sold by authorised dealers.
Questions and answers
If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of
common problems and possible solutions.
Please address any questions about DSL access and VoIP access to the
respective service provider.
Please note
To support the service team, it can be helpful if you have the following infor-
mation to hand:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
For how to display the MAC address on your handset,
.
u
VoIP status code (
For problems with VoIP connections, you should set VoIP status messages
to be displayed on your handset (
). These messages
contain a status code that helps when the problem is analysed.
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