52
Customer Service & Assistance
Gigaset C380-C385 / IM English / A31008-M2007-R101-2-3T19 / appendix.fm / 09.11.2010
V
e
rsion 4, 16.0
9
.2005
Questions and answers
If you have any questions about using your
phone, visit us at www.gigaset.com/service
at any time. The table below contains a list of
common problems and possible solutions.
Gigaset C385 only:
The display is blank.
1.
The handset is not switched on.
¥
Press
and hold
the end call key
a
.
2.
The batteries are flat.
¥
Charge or replace the batteries
(
"
Base
"
flashes in the display.
1.
The handset is outside the range of the base
station.
¥
Move the handset closer to the base sta-
tion.
The base station's range is reduced because
Eco Mode mode is activated.
¥
Deactivate Eco Mode (
reduce the distance between the hand-
set and base station.
3.
The base station is not turned on.
¥
Check the base station's mains adapter
(
Handset does not ring.
1.
The ringer is deactivated.
¥
Activate the ringer (
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000 (
Forgotten the system PIN.
¥
Reset the system PIN to 0000 (
The other party cannot hear you.
You have pressed the
§Mute§
display key.
The handset is "muted".
¥
Activate the microphone again (
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller
should ask the network provider to
release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥
Set your PABX to touch tone dialling.
No time is specified for a message in the
answer machine history.
Date/time is not set.
¥
Set the date/time (
The answer machine announces "PIN is incor-
rect" during remote operation.
1
.
You have entered the wrong system PIN.
¥
Enter the system PIN again.
2
.
The system PIN is still set to 0000.
¥
Change the system PIN (
The answer machine will not record any mes-
sages.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.