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Getting help with your phone
Gigaset A580 IP / US English / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 28.04.2009
Ve
rs
ion 8,
03
.09
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8
Using VoIP status codes
If you have problems with your VoIP connections, activate the
Status on HS
func-
tion (
). You will then receive a VoIP status code that will
support you during the problem analysis. Provide the code to the Service
department during the problem analysis.
In the following tables you will find the meaning of the most important status
codes and messages.
Status
code
Meaning
0x31
VoIP config. error: IP domain not entered.
0x33
VoIP config. error: SIP user name (
Authentication Name
) not entered.
This is shown, for example, when dialing with a line suffix, if no connection is
configured for the suffix on the base station.
0x34
VoIP config. error: SIP password (
Authentication password
) not entered.
0x300 The called party can be reached under several phone numbers. If the VoIP pro-
vider supports this, a list of the phone numbers is transmitted as well as the
status code. The caller can select to which number he wants to make the con-
nection.
0x301 Permanently redirected.
The called party can no longer be reached under this number. The new
number is transferred to the phone together with the status code, and the
phone then no longer accesses the old number but dials the new address
immediately.
0x302 Temporarily redirected.
The phone is informed that the called party cannot be reached under the
dialed number. The call is redirected for a limited period. The phone is also
notified of the length of the redirection.
0x305 The query is sent to a different "proxy server", e.g. to balance incoming que-
ries. The phone will make the same query once again to another proxy server.
This is not a redirection of the address per se.
0x380 Other service:
The query or call could not be transferred. But the phone is notified what
other options there are to connect the call.
0x400 Wrong call
0x401 Not authorized
0x403 The requested service is not supported by the VoIP provider.
0x404 Wrong phone number.
No connection on this number.
Example: In a local call you have not dialed the area code although your VoIP
provider does not support local calls.
0x405 Method not permitted.
0x406 Not acceptable.
The requested service cannot be provided.
0x407 Proxy authentication required.
0x408 The party cannot be reached (e.g. account has been deleted).
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