Customer Service
en
17
Fault
Cause & Troubleshooting
The cooking zone has been operating continuously for an extended period.
▶
The automatic safety switch-off function has been activated. See the section
entitled
"Automatic safety switch-off function", Page 12
/
The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the
circuit diagram.
Demo mode is activated.
▶
Disconnect the hob from the mains. Wait for 30 seconds and connect the
hob. Touch any sensor in the next three minutes. Demo mode is deactivated.
17.2 Warnings
Notes
¡
If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡
If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡
If a fault occurs, the appliance does not switch to
standby mode.
18
Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
18.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡
on the appliance certificate.
¡
on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
19
Test dishes
This overview is intended for test institutes to facilitate
checking our appliances.
The data in the table refers to our accessory cookware
from Schulte Ufer (four-part induction pot set
HZ390042 for HZ390042 induction hobs) with the fol-
lowing dimensions:
¡
16 cm diameter saucepan, 1.2 litres, for 14.5 cm
diameter cooking zones
¡
16 cm diameter cooking pot, 1.7 litres, for 14.5 cm
diameter cooking zones
¡
22 cm diameter cooking pot, 4.2 litres, for 18 cm
diameter cooking zones
¡
24 cm diameter frying pan, for 18 cm diameter
cooking zones
