en
Troubleshooting
16
13 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-
sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
13.1 Malfunctions
Fault
Cause and troubleshooting
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Switch off the fuse in the fuse box.
2.
Switch the fuse back on after approx. 10 seconds.
a
If the fault was a one-off, the message disappears.
3.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→
Door is not fully closed.
▶
Check whether food remains or foreign material are trapped in the door.
Food takes longer
than usual to heat up.
The microwave power setting is set too low.
▶
Set a higher microwave power setting. →
You have placed a larger amount of food than normal in the appliance.
▶
Set a longer cooking time.
You need double the time when you have double the amount.
The food is colder than usual.
▶
Turn or stir the food from time to time during cooking.
Turntable grates or
grinds.
There is dirt or foreign objects in the area of the turntable drive.
▶
Clean the roller ring and recess in the cooking compartment.
Microwave mode is
cancelled.
Appliance has a fault.
▶
If this fault recurs, call the after-sales service.
The appliance is not
in operation. A cook-
ing time is shown in
the display.
The settings area has been activated accidentally.
▶
Press
.
was not pressed after the setting was implemented.
▶
Press
or delete the setting by pressing
.
Three zeros flash on
the display.
There has been a power cut.
▶
Reset the time.
→
"Initial configuration", Page 8
An is shown on the
display.
Demo mode is activated.
The message ap-
pears on the display.
Fault in the automatic door opening system.
1.
Switch off the appliance.
2.
Wait for 10 minutes.
3.
Switch the appliance on again.
▶
If this fault recurs, call the after-sales service.
