Siemens 7MF4033 series, Руководство пользователя

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Introduction UMSITRPDS3-1
November 2010 1-10
1.5 CUSTOMER/PRODUCT SUPPORT
Support is available through an online Support Request service; a link is provided in
the table at the end of this section.
When contacting Siemens for support:
•
Please provide complete product information:
•
For hardware, this information is provided on the product nameplate
(part number or model number, serial number, and/or version).
•
For most software, this information is given in the Help > About screen.
•
If there is a problem with product operation:
•
Is the problem intermittent or repeatable? What symptoms have been observed?
•
What steps, configuration changes, loop modifications, etc. were performed before the
problem occurred?
•
What status messages, error messages, or LED indications are displayed?
•
What troubleshooting steps have been performed?
•
Is the installation environment (e.g. temperature, humidity) within the product’s specified
operating parameters? For software, does the PC meet or exceed the minimum requirements
(e.g. processor, memory, operating system)?
•
A copy of the product Service Instruction, User’s Manual, or other technical publication should be at
hand. The Siemens public Internet site (see the table) has current revisions of technical literature, in
Portable Document Format, for downloading.
•
To send an instrument to Siemens for warranty or non-warranty service, call Customer Service and
Return to request a Return Material Authorization (RMA); see the table below.
IMPORTANT
An instrument must be thoroughly cleaned (decontaminated) to remove any process
materials, hazardous materials, or blood-borne pathogens prior to return for repair. Read
and complete the Siemens RMA form(s).
For support and the location of your local Siemens representative, refer to the table below for the URL of
the Process Instrumentation (PI) portion of the Siemens public Internet site. Once at the site, click
Support
in the right column and then
Product Support
. Next select the type of support desired: sales,
technical (see the table below), documentation, or software.
Online Support Request http://www.siemens.com/automation/support-request
Technical Support 1-800-333-7421; 8 a.m. to 4:45 p.m. eastern time, Monday through Friday (except
holidays)
Customer Service & Returns 1-800-365-8766 (warranty and non-warranty)
Public Internet Site http://www.usa.siemens.com/pi
Technical Publications
in PDF Click the above link to go to the PI home page. Click
Support
and then
Manuals
and then, under “Additional Manuals,” select the product line (e.g. Control
Solutions)