9
Troubleshooting
9.1
General faults, warnings, and errors
The SICK Vision Suite software can be used for service and diagnostic purposes.
NOTE
The most up-to-date version of the SICK Vision Suite software can be downloaded from
under Downloads.
In the case of faults that cannot be rectified, please contact the SICK Service depart‐
ment. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial num‐
ber, etc., to ensure faster assistance.
9.2
Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
9.3
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9.4
Disposal
If a device can no longer be used, dispose of it in an environmentally friendly manner in
accordance with the applicable country-specific waste disposal regulations. Do not dis‐
pose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the national regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
9
TROUBLESHOOTING
18
O P E R A T I N G I N S T R U C T I O N S | midiCam2
8025780/0000/2020-07 | SICK
Subject to change without notice
