9
Troubleshooting
9.1
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.2
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9.3
General faults, warnings, and errors
Possible faults and corrective actions are described in the following sections. For faults
that cannot be rectified using the information below, please contact SICK Service. To
find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster assistance.
9.3.1
LED fault indicators
STOP
Q1
OK
Q2
5
3
4
1
6
2
TROUBLESHOOTING
9
8013796/1ALS/2021-03 | SICK
O P E R A T I N G I N S T R U C T I O N S | LMS5xx
81
Subject to change without notice
