Chapter
9
Operating Instructions
CLV62x Bar Code Scanner
70
©
SICK AG · Division Auto Ident · Germany · All rights reserved
8011965/S345/2008-04-16
Troubleshooting
9.3
Status protocol
Important
The status protocol remains even after switching the bar code scanner off and on again.
The bar code scanner differentiates between four error types:
•
Information
•
Warning
•
Error
•
Fatal error
The bar code scanner only saves the last five entries for each of the error types.
9.3.1
Displaying the status protocol using the SOPAS-ET configuration software
In order to display the status protocol, the SOPAS-ET configuration software has to be online
and connected to the bar code scanner.
1. Connect the SOPAS-ET configuration software with the device.
2. Open the project tree CLV62
X
, S
ERVICE
, S
YSTEMSTATUS
, register tab S
YSTEMINFORMATION
.
9.4
SICK Support
If an error cannot be eliminated, it is possible that the bar code scanner is defective. The
bar code scanner cannot be repaired by the user, meaning that it is not possible to re-es-
tablish functions after a failure. However, the bar code scanner can be rapidly replaced by
the user. See
chapter 8.5 Replacing a bar code scanner, page 68
¾
If an error occurs which cannot be eliminated, please contact SICK Service:
•
International: Competent SICK branch office or SICK subsidiary
– Telephone numbers and e-mail addresses on the reverse side of these operating in-
structions
– For the postal address please visit
www.sick.com
¾
Only return devices after consultation with the SICK Service.
Important
Repairs to the bar code scanner should only be performed by qualified and authorised SICK
AG service staff.