12
Troubleshooting
12.1
General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact SICK Service. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type code, serial number, etc.,
to ensure faster processing.
General faults are subdivided into warnings and errors. Current measured values con‐
tinue being output when there are warnings; measurement is no longer possible when
there are faults.
Question/Problem
Possible causes
Troubleshooting
The device is not dis‐
playing a measure‐
ment.
•
Laser of the device not acti‐
vated
•
Laser spot not aimed at
object
•
Object outside the measur‐
ing range
•
Receiver element of the
device not receiving suffi‐
cient light
Advanced application settings
•
Check whether the laser of the
device is activated.
•
Check whether the laser spot is
aimed at the object.
•
Make sure that the object is
within the measuring range of the
device.
•
Check the light distribution curve
in SOPAS ET. This function is only
available in the
Advanced
user
level. The light distribution curve
shows whether the receiver ele‐
ment of the device is receiving
light. In this case, the light distrib‐
ution curve normally displays a
maximum within the area shown.
This graphic visualizes the light
reflectance on the receiver ele‐
ment.
The display shows a
warning triangle in the
top right. Measure‐
ment not possible.
•
Light path obscured
•
Device not in measuring
range
•
Specular surfaces
•
Make sure that the light path is
clear.
•
Make sure that the device is in
the measuring range.
•
Check the surface characteris‐
tics.
12.2
Detecting and displaying errors
In addition to measurement errors (
see "Action in case of incorrect measurements",
), the device can also detect and display other errors. The errors are outputted
via the display, SOPAS ET or IO-Link.
Error memory
The device has an error memory where its internal error states are recorded. The last
error to have occurred is always saved. The content of the error memory is retained
when the device is switched off and when the
Reset
>
Factory settings
function is used.
12
TROUBLESHOOTING
62
O P E R A T I N G I N S T R U C T I O N S | OD1000
8019642/18JN/2020-07-01 | SICK
Subject to change without notice
