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User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
Viewing Phone Information
1
Press
to delete the message.
Problem:
Your display reads "No Service."
Solution:
Your phone is temporarily inoperable. Contact your system administrator.
Problem:
No one can hear you when you talk on the speakerphone.
Solution:
Check for objects (e.g. coffee cups, books, etc.) blocking the microphone. Also, you should
check your volume settings.
Problem:
Your display is blank.
Solution:
You have no power. Ensure the network cable is connected to the LAN port on the phone and
the appropriate network data port in your office space. Additionally, check to see if you have a local AC
power adapter plugged in for your phone or if power is being supplied by a PoE switch on your
corporate network. Contact your system administrator if this does not correct the issue.
Problem:
You have no dial tone when you go off hook, but otherwise your phone is working normally.
Solution:
You have activated "Handsfree Mode," which is a feature used by someone with an analog
phone using a headset. See
Enabling or Disabling Handsfree Mode
on page 30 for information on how
to turn this feature off.
Problem:
Your phone’s display does not show the date and time.
Solution:
Your phone cannot locate the time server. Contact the system administrator.
Viewing Phone Information
To view information about your phone, such as IP address, subnet mask, version, and MAC address,
follow these steps:
With the phone on hook, press the Mute button
.
The LED should
not
light and you shouldn't hear any tones; if this isn't the case, lift and replace the
handset.
Dial I-N-F-O on the keypad and then press
.
The following information is displayed and can be scrolled through by pressing
:
IP Address (DHCP)
Subnet Mask
