17
When a problem occurs
Symptoms
Possible cause
Remedy
The cycle computer screen
does not light up when the
(main) battery power
button is pressed.
The (main) battery level may be too low.
Refer to the “SHIMANO STEPS special
battery and parts user's manual” to charge
the battery, and then turn the power ON
again.
Is the power ON?
Refer the “SHIMANO STEPS special battery
and parts user's manual” to turn the power
ON.
Is the battery charging?
When charging with the battery installed
to a bicycle, you cannot turn the power ON.
Stop charging.
Is the connector of the electric wire
installed correctly?
Check whether the connector of the electric
wire is disconnected. If you are not sure,
contact the place of purchase.
A product that the system cannot identify
may be connected.
Contact the place of purchase.
The gear position is not
displayed.
The gear position is only displayed when
the electronic gear shifting unit is installed.
Check whether the connector of the electric
wire is disconnected. If you are not sure,
contact the place of purchase.
The gear shifts by itself
when the bicycle starts from
a stop.
On bicycles with internal electronic gear
shifting specifications, the bicycle may be
set in advance to automatically switch to a
gear where it is easy to start from a stop
([Start mode]).
It is necessary to connect to E-TUBE
PROJECT to disable or change the setting of
[Start mode]. Contact the place of
purchase.
The gear position set in
[Start mode] is not set when
the bicycle is stopped.
You may have pressed the pedal too
strongly.
Pressing the pedal gently makes it easier to
shift gears.
