Calling
4
4-
21
Troubleshooting
Receiving a Call
3
Cannot use Answer Phone or
Record Caller Voice
.
Answer Phone and Record Caller
Voice are disabled when less than
12 seconds of recording capacity
remain or 20 messages are
recorded. Delete messages.
.
Answer Phone and Record Caller
Voice are not available for Video
Calls.
Placing a Call
3
Cannot place call via Speed Dial
.
Speed Dial is not available when
Phone Book access is restricted by
Application Lock.
3
Cannot place call
.
Cancel Keypad Lock, Function
Lock and Offline Mode, if active.
3
Call won't connect
.
Did you include the area code or
the first
0
?
Dial the number
including the area code or
0
.
.
Handset may be out-of-range (
out
appears). Move to a place where
signal is strong and retry.
During a Call
3
Outgoing Image is distorted
during Video Calls
.
Rapid motion can make images
appear choppy or distorted.
3
Camera image switches to
Alternative Image during Video Calls
.
Prolonged camera use may cause
camera area to heat up, resulting
in automatic shutdown; wait a
while and retry.
3
Conversation is hampered
.
Conversations may be hampered
by ambient noise.
.
Check Earpiece Volume when
using Loudspeaker. Increasing
Earpiece Volume may cause
feedback/interference.
3
Call is choppy or cut off
.
Network signal may be weak.
Move to a place where signal is
strong and retry.
.
Battery may need to be charged
or replaced. Charge battery or
install a charged battery.
3
Clicking noise is heard during call
.
Handset may be moving into
another service area. Noise is
heard when Network signal
switches. This is normal.
3
Cannot hear other party's voice
.
Earpiece Volume may be low.
Increase Earpiece Volume (
.
Sound output may be set to use
handsfree device. Set Transfer
Audio (
To Phone
.
