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Preliminary on-site checkout
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the AR-P15. Problems may also arise when printing
from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate an
AR-P15 malfunction. The customer’s network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
• Copier error conditions
• Network connection problems that result in the copier not appearing in list of printers
on the customer’s computers
N
OTE
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If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files.
Printing to the AR-P15
If the customer can print an AR-P15 test page but cannot print a job from a computer on
the network, you may have to make a service call. However, first make sure the network
administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the AR-P15 faceplate to make sure the appropriate
network connection is in place. Print quality problems are difficult to trace. Before you
try to troubleshoot print quality problems, print a test page to make sure that the copier
does not need servicing or adjusting. Make sure the correct paper is being used in the
copier.
N
OTE
:
EPS file generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS files.
