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Before you go to the customer site
Before you go to the customer site
Before you make a service call to a customer site, talk to the customer on the phone, and
try to answer the following questions:
1.
Does the copier work?
If the copier works, but the user cannot print the AR-P15 PCL Test page, a service call is
probably required.
2.
Is the failure caused by a simple operating problem?
Is there a printing problem?
• Does the AR-P15 PCL Test page fail to print?
• Does the AR-P15 fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the AR-P15 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to user
documentation
.
If the customer has followed the corrective actions in the user documentation
and has
failed to solve the problem, be prepared to make a service call. Keep a log of the failures
the customer has observed.
3.
Has the customer made any network changes?
If network changes have occurred, request that the customer’s network administrator
verify the AR-P15 network requirements.
4.
Is the user having printing problems with a particular image file?
If there are problems with files from particular applications, the user may be more
successful using different print settings.
If your telephone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.
