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Chapter 6 Troubleshooting

35

Problem: Cannot connect to the network.

Check:

Network Interface Card (NIC) failed or is not properly connected.

Solution: Make sure the NIC is operating properly and is connected to the network cable. If the

problem persists, contact your system administrator or authorized Sharp Service Center
for further instructions.

Error Message at the Communication Error

When a communication error has occurred during the sending the scanned image data, the
following error message with an error code will appear in the display of the copier’s touch panel.

Error Code Table

Error Code

Description of the Error

CE-01

An optional network interface card (Print Server Card) is not installed or out of order.

CE-02

Cannot find the specified mail server or FTP server.

CE-03

The server has been down during the scanning of the original.

CE-04

An invalid account name or password for the FTP server has been entered.

CE-05

An invalid directory of the FTP server has been entered.

CE-00

Other error than the above mentioned has occurred.

ERROR. PLEASE SEE YOUR DEVICE/NETWORK
ADMINISTRATOR. CODE: NN-NN

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Содержание AR-NS1

Страница 1: ...G THE NETWORK SCANNER 14 KEY OPERATOR PROGRAM 22 NETWORK SCANNER UTILITY CD ROM 25 TROUBLESHOOTING 33 SPECIFICATIONS 38 GLOSSARY 39 MODEL AR NS1 Please keep this manual as the information mentioned below is very important AR NS1 APPLICATION NUMBER MACHINE SERIAL NUMBER PRODUCT KEY Sharpdesk License Numbers for 10 users ...

Страница 2: ......

Страница 3: ...ion Acrobat is a trademark a registered trademark in some countries of Adobe Systems Incorporated NetWare is a registered trademark of Novell Inc All other trademarks and copyrights are the property of their respective owners Conventions The following conventions are used throughout this manual CAUTION Cautions must be observed in order for the scanner to work properly If these cautions are not ob...

Страница 4: ...tting 19 Image Orientation and Original Placement Orietation 21 Chapter 4 Key Operator Program 22 Accessing the Default Scanner Setting Screen 22 Chapter 5 Network Scanner Utility CD ROM 25 System Requirements 25 Desktop Document Management Software Sharpdesk 26 Sharpdesk User s Guide 26 Network Scanner Tool 26 Network Scanner Tool User s Guide 26 Client Software Installation 27 Sharpdesk Installa...

Страница 5: ...al computer connected to a network These destinations can not be set up using the front panel of Sharp Digital Copiers See page 6 for further information 1 Scanned information can be emailed to recipients Throughout this manual this function is referred to as Scan to E mail CAUTION Prior to the use of the Scan to E mail refer to page 36 to 37 2 Scanned information can be sent to a designated direc...

Страница 6: ...r Scan to E mail functionality FTP Servers only required for Scan to FTP functionality Personal Computers required for Scan to Desktop functionality and others Identifying the Copier s Network Address To begin setting up your network scanning system you must first identify the designated copier s network address IP address This address is the same one as set in the Printer Expansion Kit AR PB2A wh...

Страница 7: ...ning Setup the following characters can not be input in the pages Characters that cannot be input Examples of improper input abc abc abc abc abc lt gt The input is case sensitive Password Setting The administrator should exclusively do the setting of the password of two levels User and Admin when setting up network scanning system security A User password is required to create change and delete de...

Страница 8: ...Chapter 2 Getting Started 4 3 From the SharpHTTP Home page click the Setup button 4 Click on Password Setup button This brings up the Password Setup web page ...

Страница 9: ...d confirmed the other will default to Sharp after submitting 3 The passwords must be confirmed by entering in both fields of User Access to Destination List and Confirm Password for the user password and Admin Control for E mail Scanning and Confirm Password for the administrator password and then select the Submit button to register the passwords Once the passwords have been registered you will b...

Страница 10: ...nd later or Internet Explorer 4 0 and later 2 Input the IP Address previously specified to the ADDRESS field of the browser Input the IP address specified in the printer expansion kit AR PB2A For checking the IP address refer to the part of Identifying the Copier s Network Address on page 2 When the connection is completed the Machine Information Page shown below will be displayed This page displa...

Страница 11: ...server or a host name No need to enter if secondary e mail server is not set up E mail Time Out Enter a time out period from 0 60 seconds that the system will wait for as it attempts to connect to the primary server The default is 20 seconds If no connection is made the system will then look for the secondary server if it has been set up If not the system will stop attempting to connect Reply Addr...

Страница 12: ...re derived from current information Session Page Counter is also derived from current machine information but is reset at machine power up The Unique Identifier selection ensures a unique file name by incorporating the machine s serial number the counter number and the date and time In case of sending the same data to the same recipient various times it is recommended to check the Identifier box t...

Страница 13: ...desk See page 27 Nevertheless it is also possible to create modify or delete the Desktop Destinations by accessing the embedded web server of the copier via the web browser from your network connected PC 1 Open the web browser such as Netscape Navigator 4 0 and later or Internet Explorer 4 0 and later 2 Input the IP Address previously specified to the ADDRESS field of the browser Input the IP addr...

Страница 14: ...e destination shown in the touch panel can not be deleted When entering a new destination the Destination Setup page shown in the step 5 below is shown When correcting a destination once entered the setup page for the selected destination comes out and when deleting a destination the confirmation page for the deletion appears The step 5 below is not required for the correction and deletion of the ...

Страница 15: ...mail Destination Name Input the destination name here with up to 18 character per destination name The name input here is displayed on the touch panel screen of the copier Do not enter the destination name here which is already registered especially the one registered for the other 2 kinds of destination Text E mail Address Unlimited character field to enter multiple e mail addresses of the destin...

Страница 16: ...er per destination name The name input here is displayed on the touch panel screen of the copier Do not enter the destination name here which is already registered especially the one registered for the other 2 kinds of destination Host Name or IP Address Character field for the FTP server name either as an IP address or a host name FTP User Name can be omitted Character field for the FTP user name...

Страница 17: ... the other 2 Destinations Item Description Desktop Destination Name Enter a name of the destination to be registered here The name appears on the copier s front panel Do not enter the destination name here which is already registered especially the one registered for the other 2 kinds of destination Host Name or IP Address Enter the IP address or DNS name of the destination PC here When DNS name i...

Страница 18: ...mage several settings such as duplex scanning image size resolution type of scanned image format or file compression format can be made NOTE In order to use the Scan to Desktop functionality you must first install the Sharpdesk and Network Scanner Tool software programs CAUTION The size of the scanned image may become huge depending on the scan resolution or the data format When you send the image...

Страница 19: ...n this setting method 4 Touch the DESTINATION LIST key 5 Select a destination by touching a key showing the desired destination on the screen To select the Scan to FTP or Scan to Desktop touch the corresponding tab The display can be changed by touching the or key NOTE For the Scan to Desktop function Network Scanner Tool must be installed and properly configured ...

Страница 20: ...repeat the steps replacing the original on the document glass in case of 2 sided originals reversing the face of the original and press the START key by the necessary times before the auto clear functions which is set in the copier s Key Operator Program the factory default setting is 60 seconds If the auto clear has functioned during the scanning you need to newly repeat the above steps 4 to 7 On...

Страница 21: ...yle selection and desired scan size selection Quality Setting 1 Touch the QUALITY key 2 When selecting the Original Image Type select TEXT or TEXT PHOTO mode depending on the original image type TEXT Original with normal text TEXT PHOTO Original mixed with text and photo 3 To adjust intensity touch the DARKNESS key to decrease or the DARKNESS key to increase 4 To adjust contrast touch the CONTRAST...

Страница 22: ... software installed that supports the selected image type format In the initial settings the image type format that makes the file size the smallest is the default If you can not open the image file changing the image format to send might solve the problem 3 Select the File Composition of the Image Data When scanning multiple pages you can select to save them consolidated as a single file or divid...

Страница 23: ...let A C E G A B E F Binding edge Binding edge When scanning A3 11 x 17 B4 8 1 2 x 14 or Legal size portrait originals touch the ROTATE THE IMAGE 90 DEGREES check box and then place the document in the orientation shown in the following illustration NOTE The above illustration shows the samples of portrait originals Refer to page 21 Image Orientation and Original Placement Orientation for how to pl...

Страница 24: ... tab 4 Touch the OK key NOTE To cancel scan size touch the AUTO key of SCAN AREA SELECTION Afterwards the scan size setting is cancelled and the automatic size detection function is activated When selecting the preset sizes in the AB or INCH tab touch the AB or INCH tab to select the desired size key When entering free size touch the CUSTOM tab and then X and Y keys adjusting each size by using an...

Страница 25: ...rontward If the original is placed in the different orientation the image data might not be properly displayed at the recipient s location upside down or reversed short edge to long edge etc On the Document Glass On the RADF or RSPF Top Bottom Top Bottom Top Top Bottom Bottom NOTE The above illustration shows the case of the RADF When using the RSPF the original must be placed face down with the s...

Страница 26: ...For general information on accessing key operator programs including registration of a key operator code number or setting programs for copier features refer to the copier s Key Operator s Guide Accessing the Scanner Default Setting Screen You access the SCANNER DEFAULT SETTING screen in the same manner as you would other copier settings For general information refer to the copier s Key Operator s...

Страница 27: ...meric key enter the key operator code 5 digits 1 2 3 4 5 6 7 8 9 0 C P CLEAR PROGRAM AUDIT CLEAR INTERRUPT 4 Touch the key The dashes in the display change to asterisks as you input the operator code numbers The SCANNER DEFAULT SETTING screen appears ...

Страница 28: ...FORMAT and ORIGINAL keys in succession to adjust the desired settings 7 Touch the OK key The settings made in the step 6 are now the new initial settings NOTE To return the scanner mode settings to the their factory default status touch the RETURN TO THE FACTORY DEFAULT SETTINGS key described in step 5 ...

Страница 29: ...intend to use the contained software programs in the CD ROM by installing them in their respective computers contact your authorized Sharp dealer NOTE Some additional information which is not included in this manual can be found in the README file and the User s Guides of the CD ROM System Requirements Before installing the included software make sure all PCs meet the following criteria PC IBM PC ...

Страница 30: ... layouts Distribute documents by e mail or print a hard copy as easily as dragging a file onto an icon on the Sharpdesk OutputZone Sharpdesk User s Guide The Guide describes how to install set up and use the Sharpdesk software program The Guide is supplied as a Portable Document Format PDF document in CD Network Scanner Tool Network Scanner Tool allows you to receive scanned images on your PC from...

Страница 31: ...sk software since all Sharpdesk folders will be deleted if Sharpdesk software is ever un installed Installing Sharpdesk Sharpdesk can be installed using the Sharpdesk installation CD To install from the Sharpdesk CD 1 If any Windows applications are open close them to ensure that the software installs properly 2 Insert the installation CD into your CD ROM drive Follow the on screen instructions to...

Страница 32: ...er Utility CD ROM 28 Un Installing Sharpdesk If you want to un install Sharpdesk use your PC s Add Remove Programs utility located in Control Panel For more information refer to your computer s operating system documentation ...

Страница 33: ...p on the E mail Network Scanning Setup web page See page 7 For more information about the Sharpdesk and Network Scanner Tool refer to the supplied Sharpdesk User s Guide or the Network Scanner Tool on line Help To set up a Desktop Destination using Network Scanner Tool use the Sharp Network Scanner Setup Wizard described below or run Network Scanner Tool and set up a new link 1 Reboot your compute...

Страница 34: ...mbination of this prefix and each Process Definition name For example if you enter the prefix Sharp and select Send E mail Process Definition the Desktop Destination Control Name displayed on the touch panel of the copier will be Sharp Send E mail With this prefix you can identify on the copier s touch panel to which desktop destination should the file be sent Be careful therefore when changing th...

Страница 35: ...he New button and enter the IP address For checking the IP address refer to the part of Identifying the Copier s Network Address on page 2 of the copier to be used as a network scanner Even when you use Windows 95 the automatic detection will be available if you update Winsock2 Windows Socket 2 See page 20 of the Operation Manual for the AR PB2A Printer Expansion Kit for the additional information...

Страница 36: ...Chapter 5 Network Scanner Utility CD ROM 32 5 When the completion screen message appears click the Finish button ...

Страница 37: ...of moiré Problem Scanned image is fuzzy or has smudges Check Is the copier document glass or document cover clean Solution Clean the document glass or document cover following the instructions in the supplied copier operation manual Problem Scanned image becomes clipped Check Is the scanning size set smaller than the original size Solution Set the actual original size See page 14 If the scanning s...

Страница 38: ...file size decrease the number of scanned pages Contact the system administrator to see if there is a file size limit for email messages Problem Takes a long time to send an e mail message Check The larger the amount of the image data the larger the file size This can greatly increase the amount of time it takes to send an e mail message Solution Set the appropriate resolution or compression level ...

Страница 39: ...canned image data the following error message with an error code will appear in the display of the copier s touch panel Error Code Table Error Code Description of the Error CE 01 An optional network interface card Print Server Card is not installed or out of order CE 02 Cannot find the specified mail server or FTP server CE 03 The server has been down during the scanning of the original CE 04 An i...

Страница 40: ... image the file size to be sent and the estimated transmission time via the Scan to E mail will be as described in the following chart When scanning the original A with TEXT mode When scanning with the original B with TEXT PHOTO mode No of original Resolution File size Transmission time File size Transmission time 300dpi Approx 44KB approx 8 sec Approx 1340KB approx 36 sec 1 600dpi Approx 84KB app...

Страница 41: ...amples shown below are just image samples for your easy reference to the descriptions in the previous page and they are not the actual ones Their actual size should be A4 8 1 2 X 11 for the figures shown in the previous page Original Image A Original Image B ...

Страница 42: ...epend on copier model and installed options Scan Destinations To desktop via FTP protocol To E mail recipient via SMTP protocol To File server via FTP protocol Supported SMTP server SMTP compliant Mail systems Supported FTP server FTP compliant systems System Setup Enabled via Embedded Web Server Supported Web Browser Internet Explorer 4 0 or later Netscape Navigator 4 0 or later Network Protocols...

Страница 43: ...s you specify another value Devices A device is a piece of hardware such as a scanner printer fax machine digital camera or copier DPI Dots per inch A unit of measurement for indicating a printer s resolution G Graphic A written printed or electronically displayed symbol or drawing Also characters or text that have been generated by a computer graphics application program Grayscale A color in blac...

Страница 44: ...uctions to a printer The printer driver keeps track of the attributes of a printer and the codes a program must send to access those attributes T TWAIN Both a protocol and an application programmer s interface API that lets you input image data directly from any source for example desktop and handheld scanners video capture boards digital cameras and other imaging equipment without requiring you t...

Страница 45: ......

Страница 46: ...2000F DSC3 CINSE2012FC51 ...

Страница 47: ......

Страница 48: ...Chapter 8 Grossary SHARP CORPORATION AR NS1 PRINTED IN JAPAN 2000F DSC3 CINSE2012FC51 ...

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