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6-1

CHAPTER 6

TROUBLESHOOTING

This chapter provides solutions to problems you may encounter when
using the machine. Be sure to read this chapter whenever you
encounter a problem.

Page

TROUBLESHOOTING ...................................................................................6-2

●

Checking the IP address ........................................................................6-4

Содержание AR-M455N

Страница 1: ... installation requirements and cautions sections of the Operation manual for general information and copier operation Be sure to keep all operation manuals handy for reference including this manual the Operation manual for general information and copier operation and operation manuals for any optional equipment which has been installed OPERATION MANUAL for printer ...

Страница 2: ...orporation in the U S A and other countries Netscape Navigator is a trademark of Netscape Communications Corporation Macintosh Power Macintosh Mac OS LaserWriter and AppleTalk are registered trademarks of Apple Computer Inc IBM PC AT and PowerPC are trademarks of International Business Machines Corporation Pentium is a registered trademark of Intel Corporation PCL is a trademark of the Hewlett Pac...

Страница 3: ... on a computer 3 4 ABOUT THE WEB PAGES FOR THE ADMINISTRATOR 3 5 Protecting information programmed in the Web page Passwords 3 6 Directly printing a file on an FTP server 3 7 E mail Print 3 9 E mail Status and E mail Alert settings 3 10 CHAPTER 4 PRINTER BASIC SETTINGS MAKING CONFIGURATION SETTING 4 2 Operation procedure common to all printer configuration settings items that can be set from the o...

Страница 4: ...river settings at your computer and provides basic information on printing Page SETTING THE PRINTER DRIVER 1 2 Printer driver settings in Windows selecting and setting print conditions 1 2 Using the Help file to view explanations of the settings 1 3 Printing 1 4 Using options to print 1 6 ...

Страница 5: ...ge 1 3 4 Click the OK button Windows NT4 0 2000 XP Server 2003 The procedure for adjusting the settings in Windows XP is explained in the following 1 Select Printers and Faxes from the Start menu 2 Right click the installed printer driver and select Printing Preferences The screen shows the example of selecting SHARP AR M455N PCL6 3 Set each item For setting items see the printer driver help For i...

Страница 6: ... checkbox 4 Enter a user name and a job name in the Job ID field 5 Click the Apply button 6 Click the OK button The document filing function will now be used each time you print a job Using the Help file to view explanations of the settings To view on screen explanations of the settings in the printer driver open the Help file Opening Help in Windows This window is the SHARP AR M455N PCL6 Properti...

Страница 7: ...sist of five tabs Main Paper Advanced Job Handling and Watermarks In Windows XP Server 2003 click the Preferences button to open the printer driver properties 4 Click the desired tab and configure settings 5 To adjust the print contrast follow the procedure below If you do not need to adjust the print contrast go to step 6 on the next page To adjust the print contrast click the Image Adjustment bu...

Страница 8: ... is correct Next specify the paper feeding method in Paper Selection Normally Auto Select is used When finished click the OK button to close the printer properties window 7 Click the OK button in the Print window in Windows 95 98 Me NT 4 0 or the Print button in Windows 2000 XP Server 2003 ...

Страница 9: ...Windows 2000 XP Server 2003 In Select Printer select the SHARP AR M455N PCL6 printer icon In Windows 2000 the properties consist of five tabs Main Paper Advanced Job Handling and Watermarks In Windows XP Server 2003 click the Preferences button to open the printer driver properties 4 Click the desired tab and configure settings To use the optional duplex module bypass tray to print configure the s...

Страница 10: ...mail bin stacker is installed and you wish to have output delivered to a particular mail bin Click the Paper tab and select the mail bin each mail bin has an assigned use in Output For general output that does not need to be sorted you can select the mail bin top tray 6 Adjust the print contrast settings as needed page 1 4 If you do not need to adjust the print contrast go to step 7 7 In Windows 9...

Страница 11: ...re settings in the printer driver The settings are changed in the software application Page SELECTING PRINTING FUNCTIONS 2 2 Settings in the Main tab 2 2 Settings in the Paper tab 2 6 Settings in the Advanced tab 2 9 Settings in the Job Handling tab 2 12 Settings in the Watermarks tab 2 15 ...

Страница 12: ... Tablet Print on both sides of the paper and bind at the top Pamphlet Style 1 Print on both sides of the paper and bind down the middle Default setting 1 Sided 1 Four selections are available for the pamphlet format Tiled Pamphlet Print on paper double the size of the document size selected in the application The page order will be rearranged as required for the middle binding format 2 Up Pamphlet...

Страница 13: ...ed Order This setting is grayed out when 1 Up is selected When a setting other than 1 Up is selected the layout of the pages on the sheet can be selected Example Changing the layout of 4 Up to Left and Down 5 User Settings The user can store up to 30 sets of settings allowing the settings to be easily changed by simply selecting the desired set Default setting Factory Defaults Save Save the settin...

Страница 14: ...er is installed only possible when a saddle stitch finisher is installed 6 Original image Binding edge Left Left binding Binding edge Right Right binding Binding edge Top Top binding 9 11 7 2 4 6 Example Vertical paper feeding One staple at top left corner Possible paper sizes 8 1 2 x 11 A4 B5 Staple limit 50 sheets When a finisher is installed up to 30 sheets can be stapled One staple at bottom l...

Страница 15: ...n the automatic image rotation function does not operate Paper sizes that can be punched are indicated in the specifications on page 3 15 of the Operation manual for general information and copier operation 8 No Offset Select this when you do not wish sets of collated or grouped pages to be offset from each other Default setting Not selected Offset function Each set of printed pages is offset from...

Страница 16: ...to Page checkbox and then select the size of paper to be used Fit To Page When this checkbox is selected the print image corresponding to the paper size selected in Paper Size is automatically reduced or enlarged to fit the paper selected in Fit To Paper Size Default setting Not selected 3 Image Orientation Set the orientation of the document Click the radio button for Portrait or the radio button...

Страница 17: ... print an original and a copy of an invoice You can also load regular paper in tray 1 and recycled paper in tray 2 to print a copy for presentation and a copy for retention Carbon Copy Settings Click this button to configure settings in the Carbon Copy Settings window Default setting Not selected 6 Output Use this setting to select the output tray When the stapling function is selected the center ...

Страница 18: ... Blank the sheet will be inserted in front of the specified page If 1 Sided is selected the specified page will be printed on the front side of the inserted sheet If 2 Sided is selected the specified page and the following page will be printed on the front side and back side of the inserted sheet Default setting Cover page 3 Paper Selection Paper Source Select this if you wish to specify a paper t...

Страница 19: ... Brightness This adjusts the brightness of colors The brightness can be set from 0 to 100 Colors will appear closer to white as the number is increased Default setting 50 Contrast The contrast can be set from 0 to 100 The higher the number the higher the contrast Default setting 50 3 Text To Black Use this setting to have all text other than white text printed in black This setting is useful when ...

Страница 20: ...orm The form must be created before the function can be used Default setting Not selected Edit Click this button to open the overlay settings window The file selected in this window will be used as the overlay 7 Font Click this button to configure font settings 5 6 7 Image shifted to the right Image shifted to the left Image shifted to the bottom Image shifted to the right Image shifted to the lef...

Страница 21: ...inted in halftone to reduce toner consumption 11 Tandem Print Two machines that are connected in a system that allows tandem copying sharing a large copy job between two machines can also be used for tandem printing To use tandem printing settings must be configured in the key operator programs See Tandem setting in Network settings on page 5 7 of the key operator program Default setting Not selec...

Страница 22: ...ly saved to the automatic temporary save folder when printing is finished A user name and job name can assigned to the file page 2 14 however the job cannot be saved as a confidential file with a password page 2 13 Main Folder Select this when you wish to save a print job in the machine s Main Folder A user name and job name page 2 14 can be assigned to the file A confidential print job can be sav...

Страница 23: ...ter checking the first set of copies to make sure that the margins staple positions and other aspects of the job are satisfactory the user initiates printing from the operation panel of the machine and the remaining sets are printed The sample set is included in the total number of sets If the sample set is not satisfactory the job can be deleted Pass Code 5 digit number To require that a passcode...

Страница 24: ...estrict use of the machine disable the setting Pages printed without entering a valid account number will be added to the OTHERS count 6 Default Job ID Use this to set the default user name and job name that appear in the operation panel of the machine Note that if User Name and Job Name are not selected your Windows login name and the file name selected in the application will be automatically us...

Страница 25: ... custom watermark Update Click this button to adjust the size or angle of the text of a stored watermark Delete Click this button to delete a stored watermark 5 Text When you wish to create a custom watermark enter the text of the watermark here Up to 100 characters can be entered To store the entered text as a watermark click the Add button explained in 4 above 6 Gray Scale Use this setting to ad...

Страница 26: ...PERATION VIA A NETWORK 3 2 How to access the Web page and view Help 3 2 ABOUT THE WEB PAGES FOR USERS 3 3 Directly printing a file on a computer 3 4 ABOUT THE WEB PAGES FOR THE ADMINISTRATOR 3 5 Protecting information programmed in the Web page Passwords 3 6 Directly printing a file on an FTP server 3 7 E mail Print 3 9 E mail Status and E mail Alert settings 3 10 ...

Страница 27: ...ings that can be configured remotely via the network using the machine s Web page click the General button or the Document Filing button in Help in the menu frame 1 Start your Web browser on your computer Recommended Web browser Internet Explorer 5 5 or higher Windows 5 1 or higher Macintosh Netscape Navigator 6 0 or higher or equivalent 2 In the Address box in your Web browser enter the IP addres...

Страница 28: ...atus of the machine paper trays output trays toner and other supplies and page counts Out of paper and other warnings appear in red Device Configuration Shows what options are installed Network Status Shows the network status Information on General TCP IP NetWare AppleTalk and NetBEUI is shown on the respective pages 3 Submit Print Job A file on a computer can be printed out Directly printing a fi...

Страница 29: ...e file 4 Click Print Printing begins Advanced job settings NOTE Only PDF and TIFF files can be printed To print PDF files the optional PS3 expansion kit must be installed Encrypted PDF files cannot be printed Item Description Factory default setting Copies Set the number of copies from 1 to 999 1 Paper Size Select the size of paper to be used for printing Not Specified Orientation Select the print...

Страница 30: ...3 Pull print Panel The machine has a direct print function that lets you print a PDF file or TIFF file from the operation panel without using the printer driver This screen is used to enter the FTP servers that store the files Up to four FTP servers can be entered page 3 7 4 Status Message Use this to set up a schedule for sending specified count information such as the total count and the output ...

Страница 31: ...sword for the first time enter Sharp in Admin Password 3 Enter passwords in User Password and Admin Password A maximum of 7 characters and or numbers can be entered for each password passwords are case sensitive Be sure to enter the same password in Confirm Password as you did in New Password 4 When you have finished entering all items click Submit The entered password is stored After setting the ...

Страница 32: ...se steps 1 Click Pull Print Panel in the link menu of the menu frame The Pull Print Panel page appears 2 Store the FTP server information in FTP Server Setup For detailed information click the Help button in the upper right hand corner of the window 3 Enter the FTP server information For detailed information click the Help button in the upper right hand corner of the window 4 Click submit to store...

Страница 33: ...er To change the order of display touch FILE OR FOLDER NAME 5 Select print settings in the print screen Print settings can be changed in this screen before printing For more information on the print settings see page 7 16 of the operation manual for general information and copier operation The image printed here can be saved in the quick file folder by touching the QUICK FILE key 6 Touch the PRINT...

Страница 34: ...number of copies and other settings can be specified by entering control commands in the message of the e mail The following control commands can be entered Function Command Values Example Number of copies COPIES 1 999 COPIES 2 Staple JOBSTAPLE STAPLENO STAPLELEFT JOBSTAPLE STAPLENO Two sided printing DUPLEX OFF TOP LEFT RIGHT DUPLEX TOP Account number ACCOUNTNUMBER 5 digit number ACCOUNTNUMBER 11...

Страница 35: ...rmation Setup screen will appear 2 Enter the machine information For detailed information click the Help button in the upper right hand corner of the window 3 Click Submit to store the entered information SMTP setup The status and alert e mail functions use SMTP Simple Mail Transport Protocol to send e mail The following procedure is used to set up the e mail environment This must be done by the s...

Страница 36: ...h as empty toner and paper and trouble including paper misfeeds to specified destinations when such problems occur The destinations can be set for administrators and dealers respectively To set up the alert message follow the procedure below 1 Click Alerts Message in the menu frame The Alerts Message Setup screen will appear 2 Enter the destination addresses For detailed information click the Help...

Страница 37: ...s the printer configuration settings Page MAKING CONFIGURATION SETTING 4 2 Operation procedure common to all printer configuration settings items that can be set from the operation panel 4 2 Printer Default settings 4 4 PCL settings 4 5 PostScript settings 4 5 ...

Страница 38: ...the CUSTOM SETTINGS key The custom setting menu screen will appear 2 Touch the PRINTER CONDITION key on the custom setting menu screen to display the printer condition setting menu screen 3 Touch the key of the desired item to display its setting screen Detailed descriptions for configuration settings start on the page 4 4 4 Touch the desired setting item on the screen and touch the OK key To set ...

Страница 39: ...e following screen s touch the and keys to move back and forth through the screens To return to the category selection screen touch the OK key C The currently set numerical value is displayed D Numerical values can be set by touching the and keys CUSTOM SETTINGS LINE THICKNESS 5 PLAIN CENTER TRAY PRINTER DEFAULT SETTINGS DEFAULT PAPER TYPE DEFAULT OUTPUT TRAY 20 1 999 C D A B These keys and indica...

Страница 40: ...r printing under normal conditions is set Printed sheets will be output to the specified tray unless otherwise specified by application software Default setting CENTER TRAY The trays that can be selected depend on installation of peripheral devices Default paper type The paper type to be used for printing under normal conditions is set Printing will be performed on the specified type of paper unle...

Страница 41: ... operation for a table that shows correspondences between numeric values and symbol sets PCL font setting This setting is used to select the font for printing Default setting 0 Courier resident font If the optional extended font kit is installed you can also select from these fonts In addition the PCL INTERNAL FONT LIST in PRINTER TEST PAGE of LIST PRINT see page 2 13 of Operation manual for gener...

Страница 42: ...on Key operators should read this chapter to ensure correct use of the key operator programs Page KEY OPERATOR PROGRAMS 5 2 Key operator program list 5 2 Procedure for using key operator programs 5 3 Key operator program menu 5 4 DESCRIPTION OF SETTING PROGRAMS 5 5 Printer settings 5 5 Network settings 5 7 ...

Страница 43: ...5 Interface settings Hexadecimal dump mode 5 5 I O timeout 5 5 Enable parallel port 5 6 Parallel port emulation switching 5 6 Enable USB port 5 6 USB port emulation switching 5 6 Enable network port 5 6 Network port emulation switching 5 6 Port switching method 5 6 Parallel port ECP setting 5 6 Network settings IP address setting 5 7 Enable TCP IP 5 7 Enable NetWare 5 7 Enable EtherTalk 5 7 Enable...

Страница 44: ...or key operator programs A Check mark boxes are touch keys that show the status of selections A box with a check mark means the function is on enabled and an unchecked box means the function is off disabled Alternate touches of a box will change the on off status B The name of the program category or particular item to be set will appear on the touch key A touch of the key will select the item dis...

Страница 45: ...AUTO CHANGE HEXADECIMAL DUMP MODE I O TIMEOUT ENABLE PARALLEL PORT PARALLEL PORT EMULATION SWITCHING ENABLE USB PORT USB PORT EMULATION SWITCHING ENABLE NETWORK PORT NETWORK PORT EMULATION SWITCHING PORT SWITCHING METHOD PARALLEL PORT ECP SETTING IP ADDRESS SETTING ENABLE TCP IP ENABLE NetWare ENABLE EtherTalk ENABLE NetBEUI RESET THE NIC TANDEM SETTING PING COMMAND Image send settings Operation m...

Страница 46: ...te 8 1 2 x 11 size paper in place of A4 paper if 8 1 2 x 11 paper is available A4 paper cannot be automatically selected in place of 8 1 2 x 11 Interface settings These programs are used to control data transmitted to the parallel port USB port or network port of this printer Hexadecimal dump mode This program is used to output the print data from a computer in the hexadecimal dump format with cor...

Страница 47: ...t when switching between ports will take place SWITCH AT END OF JOB or SWITCH AFTER I O TIMEOUT can be selected When SWITCH AT END OF JOB is selected the port will be automatically selected after each print job is completed When SWITCH AFTER I O TIMEOUT is selected the port will be automatically selected if the time set in the I O Timeout program elapses Parallel port USB port Network port Paralle...

Страница 48: ... the IP address and port number of the client printer when you wish to have two machines which are used as TCP IP network printers print in tandem Tandem printing is not possible if the other machine is a different model than your machine The factory default setting for the port number is 50001 Unless you experience difficulty with this setting it does not need to be changed The tandem function ca...

Страница 49: ...TROUBLESHOOTING This chapter provides solutions to problems you may encounter when using the machine Be sure to read this chapter whenever you encounter a problem Page TROUBLESHOOTING 6 2 Checking the IP address 6 4 ...

Страница 50: ...e printer driver been installed correctly Install the appropriate printer driver See the SOFTWARE SETUP GUIDE for printer The orientation of the image is incorrect on the print Are the print orientation settings in the printer driver correct Correct the orientation in the printer driver The printed image is cut off An incorrect ratio has been selected Select a suitable ratio when printing The edge...

Страница 51: ...or The inserter does not operate when an inserter is installed Did you attempt to staple more than the maximum number of pages Check the maximum number of pages that can be stapled page 2 4 The mail bin stacker cannot be used Has the mail bin stacker been disabled in the key operator programs DISABLING OF MAIL BIN STACKER has been enabled in the key operator programs Consult your key operator and ...

Страница 52: ...o check the IP address For details see the online manual Print Server Card Users Manual in the Software CD ROM 2 Checking the IP address from the CUSTOM SETTINGS screen of the operation panel 1 Press the CUSTOM SETTINGS key The custom setting menu screen will appear 2 Touch the LIST PRINT key 3 Touch the PRINTER TEST PAGE key 4 Touch the NIC PAGE key PROCESSING PRINT DATA appears in the message sc...

Страница 53: ...7 1 CHAPTER 7 APPENDIX This chapter contains product specifications and other technical information Page PRINTER SPECIFICATIONS 7 2 NOTICE PAGE PRINTING 7 3 PRINT AREA 7 4 ...

Страница 54: ...provided in PDF format in the Software CD ROM 2 Operating system IBM PC AT or compatible computer Windows 95 98 Me Windows NT 4 0 ServicePack5 or later Windows 2000 Server Professional Windows XP Professional Home Edition Windows Server 2003 Macintosh series Mac OS 8 6 to 9 2 2 10 1 5 and 10 2 to 10 2 8 except 10 2 2 10 3 to 10 3 3 Continuous print speed AR M355N 35 pages min AR M455N 45 pages min...

Страница 55: ...hat it cannot be held in memory When there are other jobs occupying memory notice pages may tend to be printed more frequently even for jobs with small amounts of data When different paper sizes have been selected for printing within a print job and one or more of the sizes cannot be delivered to the selected exit tray or to the stapler compiler In these cases printed paper will be delivered partl...

Страница 56: ...2mm Approx 11 64 4 2mm 6 ISO 6 ASCII 1 Roman 8 2 ISO 8859 1 Latin 1 4 PC 8 Danish Norwegian 3 PC 8 5 PC 850 7 Legal 8 ISO 21 German 9 ISO 17 Spanish 11 ISO 15 Italian 12 ISO 60 Norwegian v1 13 ISO 4 United Kingdom 14 ISO 11 Swedish names 15 PC1004 OS 2 16 DeskTop 17 PS Text 18 Microsoft Publishing 19 Math 8 20 PS Math 10 ISO 69 French symbol set No 25 PC 852 26 PC 775 33 Windows 3 0 Latin 1 28 MC ...

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