10
1-800-798-7398
Troubleshooting Guide - cont’d
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Shark
®
Professional Steam
& Spray
™
Mop leaves water
on the floor.
1. Do not leave the Steam & Spray
™
Mop on the floor with a damp cleaning pad.
2. If you are using tap water, we recommend switching to distilled water.
3. Make sure that the cap is securely placed on the water tank.
Floors are cloudy, spotty or
streaky after cleaning.
1. The cleaning pad may be dirty. Change the cleaning pad.
2. If the washable cleaning pad was washed with powder detergent, then it may
be damaged and require replacement. Replacement pads are available at www.
sharkclean.com.
3. The mop may have been left in one spot for too long.
4. This may be leftover from past cleaners used on the floor surface. Use the mop
a few more times again with a clean pad and see if the cloudiness is removed. If
this does not work, we suggest rinsing the floor with water, letting it dry and then
steam mopping again with a clean pad. One or more rinses generally removes the
residue. A more stubborn case may require you to rinse the floor with a mix of
one part vinegar and two parts water.
Shark
®
Professional Steam
& Spray
™
Mop is hard to
push.
1. Make sure the cleaning pad is attached correctly.
2. Check to see if the cleaning pad is excessively dirty. If so, replace with a clean
pad.
HOW TO REMOVE THE HANDLE
(Not for storage purposes, for return only)
1
Locate the release button behind the cord wrap in
the body of the mop.
2
Use a screwdriver to press the release button.
(
Fig. 17
)
3
Pull up on handle to remove from body of the mop.
fig. 17
