18
19
Troubleshooting Guide
Your steam mop should be securely plugged into a 220-240V~ electrical outlet only.
Check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 5.
If the unit still does not make steam, follow the instructions on page 17 to clean
the nozzle.
Check to see if your cleaning pad is too wet. We recommend you unplug the steam
mop and change the cleaning pad.
Make sure the cleaning pad is attached correctly.
If you have already plugged in your unit, unplug and try a different outlet. This may
reset the standby mode.
Add water to the tank and select steam setting by pressing the standby button.
Do not leave your steam mop on the floor with a damp or wet cleaning pad.
If you’re using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pad might be dirty. Flip or change the cleaning pad.
If you washed the cleaning pad with powder detergent, then your pad could be
damaged and require replacement.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount of water, it
may not be wet enough to rinse off the accumulation that the steam is bringing to
the surface. We suggest rinsing the floor with nothing but water, letting it dry, and
then steam mopping again with a clean pad. One or more rinses generally removes
the residue.
A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water.
Make sure the cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. If so, replace the cleaning pad.
The
Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop
will not turn-on.
The unit will not
make steam.
The
Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop
leaves water on the floor.
Cannot select steam
setting/flashing blue light
remains on.
The
Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop
left a white spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
The
Shark
®
Lift-Away
™
Pro
Steam Pocket
®
Mop
is hard to push.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Notes
