TROUBLESHOOTING
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Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for
rinsing and completely air-drying the filters before reinstalling them.
• Check floor nozzle and wand for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll or
Soft Roller.
• Ensure the brushroll cover is locked in place. First, turn the nozzle upside down. Using a
coin, turn the three locks counterclockwise. Push down on both sides of the cover until it
clicks securely into place, then turn locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn off the unit to disengage the brushrolls. To restart, press the power button on
the handle.
NOTE: During above-floor cleaning, accessories are optimized for different types of debris
(See Available Accessories section).
Brushrolls do not spin.
• If the brushroll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light on the floor nozzle is green, the blockage has been
successfully cleared. If the light is still red, please contact Customer Service on
AU
02 8801 7666
NZ
0800 112 660
Vacuum turns off on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut off if it overheats.
Should this occur, perform the following steps to restart the motor-protective thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
3. Disassemble the vacuum, by removing the nozzle, wand, dust cup and filters.
4. Check for blockages in hose, floor nozzle, inlet openings, and accessories.
5. Reassemble the entire vacuum to ensure all parts click into place.
6. Allow unit to cool for a minimum of 45 minutes.
7. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check
for blockages or objects caught behind the brushroll. (Refer to Maintenance section for
more information.)
If your vacuum becomes defective due to faulty material or workmanship within a period of 2 years from the
date of purchase, we warrant to do the following:
For New Zealand Consumers: We will replace the product with a new product, free of charge, or repair the
product at our cost, at our discretion.
For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your warranty is subject to the following conditions:
DO NOT operate the appliance with a damaged plug or cord, or if the unit or battery has been dropped,
damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the
appliance on your own. If the charger cord is damaged, it must be replaced by a qualified electrician in order to
avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the
appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by normal use in accordance with operating
instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• Any additional property that may be damaged due to a fault or misuse of the product and/or component.
For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays
date and place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the item.
This warranty applies only to the original purchaser and may not be transferred.
Replacement items will be covered by the limited warranty for the balance of the warranty period from the date
of the original purchase.
Customer costs within warranty:
The customer is responsible for any inwards freight charge to return a product for warranty if requested, and
outward freight charge for warranty parts and or replacement unit.
Please note:
Only the defective product or parts returned to place of purchase will be replaced under this warranty.
LIMITED WARRANTY • TWO (2)YEARS
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AU
02 8801 7666
NZ
0800 112 660
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AU
sharkclean.com.au
NZ
sharkclean.co.nz
