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Warranty Service Information

Trouble Shooting

If you encounter any diffi culties, please check the following before calling our Customer Care 
Department for assistance.

The phone does not ring or rings very soft when there is an incoming call

 – check and 

make sure the ringer volume switch on the side of the phone is set to HI or MED.  If this switch is 
set to LO, the phone rings very soft.

No Dial Tone – 

Check and make sure all the phone cords are connected properly and securely.  

1. 

Make sure the phone wall outlet is working properly by trying the phone with another phone 

2. 

wall outlet. 
If there is still no dial tone, there may be a problem with your phone line and you need to 

3. 

contact your telephone company. 
If there is dial tone on another telephone in your house, there may be a problem with this 

4. 

phone and contact our Customer Care Department for assistance.

Your HD Phone comes with one-year limited warranty. We warrant during this warranty period, from 

the date of purchase, to the original consumer, the HD Phone to be free from defects in materials and 

workmanship under intended home use. In the event that HD Phone fails to function properly within one 

year of original purchase due to defects in materials or workmanship, return the unit (freight prepaid) with 

proof of purchase (sales receipt or packing slip, no exceptions) to Serene Innovations. Serene Innovations 

will either repair or replace the unit (with a refurbished unit or unit of equal condition) and return it to you 

(using UPS/USPS ground shipping) at no cost to you if the unit is returned within 30 days of purchase. 

If the unit is returned after 30days of purchase but within the warranty period, there will be a warranty 

handling charge of $9.95 for each return.

This warranty does not apply to any product that has been accidentally damaged, abused, misused or 

negligent, used on electrical frequency or voltage other than marked on product and/or described in 

manual. Defects or errors caused by unauthorized alterations, repairs, and/or tampering are also not 

covered by this warranty.

This Warranty gives you specifi c legal rights, and you may also have other legal rights that vary from 

states to states.

If a defect covered by this warranty should occur, promptly contact a Customer Care Representative by 

phone or log onto www.sereneinnovations.com to obtain a Return Authorization Number (RAN) and 

shipping instructions before shipping the product to us. Any shipment without a RAN will not be accepted 

and will be returned to you at your expense. Any authorized returned product must be accompanied with 

proof of purchase and a brief explanation of the problem.

For out of warranty repaired and service, please contact our Customer Care Department for directions.

When you are on the phone, press the Amplify button to turn on the amplifi er (it will light up)

1. 

Adjust the Volume switch to reach a comfortable sound level.

2. 

Adjust the Tone switch until you can hear the incoming voice clearly. This needs to be done the 

3. 

fi rst time you use the phone only and you can leave this setting for all future calls.

Slide the Amplifi er Auto On/OFF switch on the underside to the On position.

1. 

While on the phone, adjust the Volume switch to reach a comfortable sound level.

2. 

Adjust the Tone switch until you can hear the incoming voice clearly. This needs to be done the 

3. 

fi rst time you use the phone only and you can leave this setting for all future calls.
The telephone will return to the same amplifi er setting automatically every time you use the 

4. 

phone. 
To turn off the amplifi er (for the non hard-of-hearing user), just press the Amplify button. To 

5. 

return to the previous setting, press the Amplify again.

Amplifying Incoming Sounds Automatically

Amplifying Incoming Sounds Manually

Inserting Photos In Memory Buttons

Cut your photos using the template provided as a guide. Lift the transparent cover of the
memory button and insert the photo. Replace the cover when fi nished.

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Lift the handset, press PROG.

1. 

Dial the phone number you wish to save (maximum of 15 digits).

2. 

Press PROG again.

3. 

Press the memory button you wish to store the phone number, then hang up the phone.

4. 

Programming Number for One-Touch Memory Dialing

Copyright © 2007 Serene Innovations, Inc. All rights reserved.     03-07

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Operating Guide

Model HD-30P

with

 Photo Memories

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