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Possible problem sources and solution
Problem
Possible cause
Solution
1. Display is not lit.
1.1 “On/Off key” pressed too
shortly?
Yes, press “On/Off key” for 3 seconds until the
display turns on.
No, see item 1.2
1.2 No batteries present?
Yes, insert 2 pcs. AA alkaline batteries into the
battery compartment.
No, see item 1.3
1.3 Polarity “+” and “-” wrong?
Yes, insert batteries into the compartment
according to the note shown in the battery
compartment.
No, see item 1.4
1.4 Batteries empty?
Yes, replace old batteries with new ones.
No, please consult your specialized retailer.
2. Food is not delivered at the
set time.
2.1 Is the automatic feeder still
switched off?
Yes, press “On/Off key” for 3 seconds until the
display turns on.
No, see item 2.2
2.2 Time set wrongly? (Please
see safety precautions, item 4,
for causes)
Yes, set time again.
No, see item 3.1
3. Food does not fall out when
feeding manually (by pressing
the “On/Off key” briefly).
3.1 Food filling (especially flakes)
too low?
Yes, increase food amount so sufficient pressure
against screw conveyor can build up.
No, see item 3.2
3.2 Flakes too big?
Yes, crush flakes.
No, see item 3.3
3.3 Food clumped together?
Yes, remove old food, let food container dry, then
fill with dry food. (Attention! Only dry food may be
used).
No, see item 3.4
3.4 Dirt at the food delivery
opening?
Yes, open food delivery opening, remove
obstacle caused by dirt.
No, see item 3.5
3.5 Batteries too weak?
Yes, replace old batteries with new batteries.
No, see item 3.6
3.6 Spiral spring (8) bent or
stuck?
Yes, remove spiral spring and insert correctly.
No, see item 3.7
3.7 Screw conveyor (6) not
inserted correctly?
Yes, insert screw conveyor correctly.
No, please consult your specialized retailer.
4. Food has become moist
although it was dry before.
4.1 Stopper lid (7) does not
close properly, because the
feeding process was stopped
manually or batteries became
empty during the feeding event?
Yes, ensure the operational state of the appliance
and press the “On/Off key” shortly once as to
activate “manual feeding”. Then check whether
the position of the stopper lid (7) has been reset
and it now closes properly.
No, see item 4.2
4.2 Stopper lid (7) installed
wrongly?
Yes, take out stopper lid (7), insert again so the
cross is visible. Assemble automatic feeder. Then
activate “manual feeding” and check whether the
stopper lid now closes properly.
No, see item 4.3
4.3 Dirt at the food delivery
opening?
Yes, clean food delivery opening, remove
obstacle caused by dirt. Then activate “manual
feeding” and check whether the stopper lid now
closes properly.
No, see item 4.4
4.4 Sealing ring on food
container lid (12) fallen off?
Yes, attach sealing ring to food container lid and
close the lid properly.
No, please consult your specialized retailer.
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