SMD 989
– User Manual
Page 104 (105)
Support and Contact Information
Returning products for service or calibration
The SMD 989 is a complex piece of equipment and needs to be serviced and repaired
by Sencore. Periodically it is necessary to return a product for repair or calibration. In
order to expedite this process please carefully read the instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be
obtained. In order to obtain a RMA number, use the following steps:
1. Contact the Sencore service department by going online to
and select Support.
2. Select Service and Repair from the options given.
3. Fill in the following required information:
a. First & Last Name
b. Company
c. Email
d. Phone Number
e. Ship and Bill to Address
f. Unit Model and Serial Numbers
4. A RMA number will be emailed you shortly after completing the form with return
instructions.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped
back to Sencore. It’s best to use the original box and packaging for the product but if
this not available, check with the customer service representative for the proper
packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by the
customer service representative.
