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DMG 3200/3100/3000 – User Manual
Page 305 (306)
Appendix D – Support and Contact Information
Returning Products for Service or Calibration
The DMG 3200/3100/3000 is not a field serviceable piece of equipment and needs to be
serviced and repaired by Sencore. In order to expedite this process please carefully read the
instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be
obtained. In order to obtain a RMA number, use the following steps:
1. Contact the SENCORE service department by calling 1-800-SENCORE.
2. Let the customer service representative know the following things
a. Product name and model number
b. Reason for product return
c. Contact information
d. Serial number of the unit
3. Get the RMA number and shipping information from the customer service representative.
Or
Visit www.sencore.com and fill out the RMA request form. An RMA number will then be
emailed and the product can be shipped in.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped back to
Sencore. It’s best to use the original box and packaging for the product but if this not
available, check with the customer service representative for the proper packaging
instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by the
customer service representative.
Содержание DMG 3000
Страница 36: ...DMG 3200 3100 3000 User Manual Page 36 306 Figure 4 7 IPv6 Address in Admin Page Figure 4 8 Manual IPv6 Address...
Страница 65: ...DMG 3200 3100 3000 User Manual Page 65 306 Figure 5 24 QAM Status View...
Страница 69: ...DMG 3200 3100 3000 User Manual Page 69 306 Figure 5 27 COFDM Status View...
Страница 74: ...DMG 3200 3100 3000 User Manual Page 74 306 Figure 5 29 Edit IP Port...
Страница 80: ...DMG 3200 3100 3000 User Manual Page 80 306 Figure 5 35 T2MI De Encapsulation for IP Input configuration...
Страница 119: ...DMG 3200 3100 3000 User Manual Page 119 306 Figure 6 28 Adding an EIS...
Страница 167: ...DMG 3200 3100 3000 User Manual Page 167 306 Figure 7 57 Packets dropped in Output View...
Страница 277: ...DMG 3200 3100 3000 User Manual Page 277 306 Figure 10 28 Encoder redundancy topology...
Страница 303: ...DMG 3200 3100 3000 User Manual Page 303 306 Figure 12 4 DIP switch ON DMG 3200...
Страница 306: ...Sencore Inc 3200 Sencore Drive Sioux Falls SD 57107 USA www sencore com Copyright 2014 Sencore Inc 1 605 978 4600...