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Service Information
Routine maintenance to this Sencore product is not required. In the event of problems with your card, the
following basic troubleshooting checklist may help identify the source of the problem. If the frame still does not
appear to be working properly after checking all possible causes, please contact your Sencore products distributor,
or the Technical Support department at the numbers listed under the “
1.
Visual Review
— Performing a quick visual check may reveal many problems, such as connectors not
properly seated or loose cables. Check the card, the frame, and any associated peripheral equipment for signs of
trouble.
2.
Power Check —
Inspect the power indicator LED on the distribution frame front panel for the presence of
power. If the power LED is not illuminated, verify that the power cable is connected to a power source and that
power is available at the power main. Confirm that the power supplies are fully seated in their slots. If the
power LED is still not illuminated, replace the power supply with one that is verified to work.
3.
Input Signal Status
— Verify that source equipment is operating correctly and that a valid signal is being
supplied.
4.
Output Signal Path
— Verify that destination equipment is operating correctly and receiving a valid signal.
5.
Unit Exchange
— Exchanging a suspect unit with a unit that is known to be working correctly is an efficient
method for localizing problems to individual units.
Sencore One-Year Warranty
Sencore warrants this instrument against defects from any cause, except acts of God and abusive use, for a period of 1
(one) year from date of purchase. During this warranty period, Sencore will correct any covered defects without charge for
parts, labor, or recalibration.
Returning Products for Service or Calibration
The AG 4800X/XS is a delicate piece of equipment and needs to be serviced and repaired by Sencore. Periodically it is
necessary to return a product for repair or calibration. In order to expedite this process please carefully read the
instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be obtained. In order to obtain an
RMA number, use the following steps:
1.
Contact the Sencore service department by going online to www.sencore.com/procare-support/service-repair.
2.
Fill in the required information on the ProCare Service and Repair form.
3.
An RMA number will be emailed you shortly after completing the form with return instructions.
Shipping the Product
.
Once an RMA number has been issued, the unit needs to be packaged and shipped back to Sencore. It’s best to use the
original box and packaging for the product but if this not available, check with the customer service representative for the
proper packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by the customer service
representative
