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Appendix - Troubleshooting
TPR User Manual
125
–The required certificates are installed.
–The required certificates are valid.
if the software/firmware is up-to-date. If necessary, update the
TPR.
the user is allowed to print via the TPR. For this purpose you can
see the last User-ID used on the TPR in the TPR Control Center
(
Device - Personal Printing
- table
Personal Printing status
).
In case of questions about or problems with the Personal Printing
environment please contact the Personal Printing support
(
http://www.personal-printing.com
).
The printer does not print when print jobs are sent to the TPR
Check first if the printer is correctly embedded on the TPR; see: ’How
to Embed the Printer’
51.
If printing via the TPR is still not possible, the following issues may
be the cause:
The printer does not support the selected printing protocol.
Choose a supported printing protocol
51. Please refer to the
documentation of your printer.
The printer object on the ThinPrint server, which sends the print
jobs to the TPR, must be configured to use a native printer
driver. If the 'ThinPrint Output Gateway' is configured as printer
driver, the print jobs are sent to the TPR in a format ('EMF') not
supported by the TPR.
You can use timeouts to control how errors are handled before
and during a print job
53. Check if the timeouts are too
short and thus prematurely terminate the connection to the
printer or the sending of the print job.
In ThinPrint environments, the ThinPrint port (default: 4000) is
used for printing
50. This port must not be blocked by a
security software (e.g. firewall).
Содержание ThinPrint
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