２２
Problem
Possible cause
Solution
- The print position is
not correct when
printing small roll
labels
* The label sensor setting is
incorrect
* The label size setting is
incorrect
* The vertical offset setting
of the roll label style
in the printer driver is
incorrect
* Re-calibrate the label sensor
* Set the correct roll label size and roll
label gap size
* If the BarTender software is used, set
- Print missing on
both left and right
* The label size setting is
incorrect
* Set the correct label size
- The RTC time is
not correct after
restarting the printer
* The battery is dead
* Check the battery on the mainboard
- Wrinkle problem
* The print head pressure is
uneven
* The label paper is
installed incorrectly
* The printing density is
incorrect
* The label paper feeding is
incorrect
* For uneven print head pressure, refer
to the next section for adjustment
* Set the appropriate label printing
density
* Adjust the label width adjuster to
adapt it to the label width
- Gray lines appear on
black label paper
* There is dirt on the print
head
* There is dirt on the rubber
roller
* Clean the print head
* Clean the rubber roller
- Unstable printing
* The printer is in the Hex
Dump mode
* Turn the printer off and on again to
jump out of the Dump mode
