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734348 Rev C

39

Introduction

Having Difficulty?

Frequently Asked Questions

Q. What if I don't subscribe to cable TV?

A. If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local cable service provider for
complete information on cable services, including high-speed Internet access.

Q. How do I arrange for installation?

A. Call your service provider to inquire about professional installation. A
professional installation ensures proper cable connection to the modem and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your cable telephony service provider for more information about
installation.

Q. How does the cable modem connect to my computer?

A. The cable modem connects to the USB port or to the 10/100BaseT Ethernet port
on your PC. If you want to use an Ethernet interface, Ethernet cards available from
your local PC or office supply retailer, or from your service provider.

Q. After my cable modem is connected, how do I access the Internet?

A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.

Q. Can I watch TV and surf the Internet at the same time?

A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.

Q. Can I run more than one device on the modem?

A. Yes. A single cable modem will theoretically support up to 253 Ethernet devices
utilizing user-supplied Ethernet hubs or routers that you can purchase at your local
PC or office supply retailer. Another user at your location can simultaneously
connect to the USB port on the cable modem. Contact your service provider for
further assistance.

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Содержание DPX2213

Страница 1: ...ces 19 How Do I Connect Ethernet Network Devices 20 What Are the Requirements for USB Network Devices 22 How Do I Select and Place USB Network Devices 23 How Do I Connect USB Network Devices 24 How Do I Troubleshoot My Internet Service Installation 26 How Do I Use My Modem for Telephone Service 29 Where Do I Place My Modem for Telephone Service 30 What Are the Requirements for Telephone Service 31...

Страница 2: ...its and features Features an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your friends and family hassle free Includes 10 100BaseT Ethernet and USB ports to provide connectivity for high speed data services or to other Intern...

Страница 3: ...uction Provides parental control and advanced firewall technology Utilizes an attractive compact design that allows for vertical horizontal or wall mount placement Allows automatic software upgrades by your service provider ...

Страница 4: ... USB drivers Lithium Ion cartridge battery Optional If any of these items are missing or damaged please contact your cable service provider for assistance Notes You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless home gateway C...

Страница 5: ...d fully operational This indicator blinks to indicate one of the following conditions The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates solid green to indicate that an Ethernet USB carrier is present and bl...

Страница 6: ...uously to indicate that the cable mode is active and fully operational LEDs may behave differently when the cable modem is running on battery power without AC power optional model only Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that the unit is operating under battery power but AC power has failed ...

Страница 7: ...er cord that is provided with your cable modem 2 CABLE F Connector connects to an active cable signal from your cable service provider 3 USB 12 Mbps USB port connects to the USB port on your PC 4 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC or your home network 5 TELEPHONE 1 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines...

Страница 8: ...efore you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC witho...

Страница 9: ...PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed An active 10 100BaseT Ethernet networ...

Страница 10: ...nformation The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these n...

Страница 11: ...ect and install your cable modem to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you USB CABLE POWER ETHERNET 1 2 TELEPHONE REBOOT EMTA 2 Power Cord Cable Ready TV VCR or Set Top Converter PC Ethernet Cable RF ...

Страница 12: ... VCR 4 Insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE LED status ...

Страница 13: ... protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select...

Страница 14: ...ws XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Conn...

Страница 15: ... the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off simultaneously...

Страница 16: ...n the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next 7 Click Next in the Add New Hardware Wizard window The Copying ...

Страница 17: ...USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green 3 Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next 4 Select Search removable media floppy CD R...

Страница 18: ...ance WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the cable modem is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BaseT CAT 5 Ethernet hubs is 382 feet 100 meters ...

Страница 19: ...My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet network devices Now that you ...

Страница 20: ...Splitter T11717 BYPASS VOLñ VOL CH CHñ MENU GUIDE INFO A B POWER Home Telephone Wiring Line 1 Home Telephone Wiring Line 2 WARNING Hazardous electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow ...

Страница 21: ...er or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The cable modem is ready for use when the ONLINE LED status indicator on ...

Страница 22: ...modem to maintain optimal network performance WhatAre the Wiring Requirements Several factors can impact the practical limit of the network Contact your service provider or consult the documentation for your USB network device for more information Do I Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers installed on your PC Refer to How Do I ...

Страница 23: ...ere Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running USB cable to the USB network devices N...

Страница 24: ...e properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your cable modem to other devices Read the warnings and caution on this page Then follow the subsequen...

Страница 25: ...tional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network This process may take up to 5 minutes The cable modem is ready for use when...

Страница 26: ...e illuminated Verify that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have followed the procedure in How Do I Install USB Drivers on page 16 if you are using the...

Страница 27: ...procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Macintosh Systems 1 Close all open programs 2 Open your Preferences folder 3 Drag the tcp ip preferences file to the Trash 4 Close all open windows and empty the Trash 5 Restart your computer 6 As your computer starts simultaneously press and hold down the Command Apple ...

Страница 28: ...this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close If no repeat these instructions from step 6 14 Reboot your computer Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and click OK A window with a command prompt opens 3 Type ipconfig release at...

Страница 29: ... telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information The serial number of the modem The Media...

Страница 30: ... of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect the cable modem to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the cable modem near an existing telephone outlet See How Do I Install the Modem for Telephone Service on page 32 for further instruc...

Страница 31: ...s cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the ...

Страница 32: ...elephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service Hazardous electrica...

Страница 33: ...es The cable modem provides one line of telephone service on each of the RJ 11 connectors Service must be set up and enabled by the telephone service provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network The telephone port labeled Line 1 also support...

Страница 34: ...ps blinking and illuminates continuously Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the f...

Страница 35: ... of all hardware and software settings Contact your cable telephony service provider for more information about installation Q Can I use my existing phone number with the cable modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed Internet service with the ca...

Страница 36: ...at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time ...

Страница 37: ...as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for each battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the batteries follow the procedures found in Removing and Replacing the Batteries...

Страница 38: ...f the modem to open the battery cover and gain access to the battery compartment 2 Slide the battery lock upward toward the front panel LEDs to disengage the battery lock 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment 4 Insert a new battery into the battery compartment 5 Repeat steps 3 and 4 if you are replacing ...

Страница 39: ...se an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the software y...

Страница 40: ...of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The cable modem does not register a cable connection The modem works...

Страница 41: ...u are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 16 if you are using the USB connection Verify that you have called your service provider and given them ...

Страница 42: ...on all sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the fo...

Страница 43: ...734348 Rev C 43 Introduction Mount the modem as shown in the following illustration ...

Страница 44: ...ptional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Страница 45: ...Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER On On On On On On On On 2 DS Blinki ng On Blinking On On On On On 3 US Blinki ng On Off Off Blinking On On On 4 ONLINE Blinki ng On Off Off Off Off Blinking On 5 ...

Страница 46: ...s connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports NOTE With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being ...

Страница 47: ...cientific Atlanta Inc reserves the right to change this guide at any time without notice Documentation Copyright Notice 2006 Scientific Atlanta Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Scientific Atlanta Inc Softwar...

Страница 48: ...quipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To maintain compliance with the FCC RF exposure guidelines this equipment should be installed and operated with minimum distance of at least 7 8 in 20cm from all persons ...

Страница 49: ...the cable company or an experienced radio television technician for help Any changes or modifications not expressly approved by Scientific Atlanta Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device ...

Страница 50: ...guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended b...

Страница 51: ...gital Broadband Delivery System products only call Toll free 1 800 283 2636 Local 770 236 2200 Fax 770 236 2488 For all products other than Digital Broadband Delivery System call Toll free 1 800 722 2009 Local 770 236 6900 Fax 770 236 2306 Customer Service Toll free 1 800 722 2009 Local 770 236 6900 Fax 770 236 5477 Europe England Telephone 44 0 8708 325 420 Fax 44 0 8708 325 444 Asia Pacific Hong...

Страница 52: ...es various trademarks of Scientific Atlanta Inc Please see the Notices section of this document for a list of Scientific Atlanta Inc trademarks used in this document Product and service availability subject to change without notice 2006 Scientific Atlanta Inc All rights reserved Printed in United States of America August 2006 Part Number 734348 Rev C ...

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