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This Appendix provides important information about your PowerVu Headend Satellite Receiver. Refer to this section for:
Product support and contact information
Product warranty/return details
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Scientific-Atlanta provides customers with 24-hour hotline support from anywhere in North America. If you require technical assistance or product training support, or if you
have any questions concerning your Scientific-Atlanta product, contact the appropriate Customer Support Center from those listed below. Satellite Television Networks (STN)
customers who call a Customer Support Center are asked specific questions in order to identify their needs. In this way, each call can be directed to the customer support
representative most experienced with your Scientific-Atlanta product. Customer Support Centers also provide the following pre- and post-sales support services for Scientific-
Atlanta products.
If you call from ...
Support Location
Regular Hours
After Hours
Fax
USA or Canada
USA: Atlanta, Georgia
Canada: Toronto, Ontario
Toll-free: 1-888-949-4786
Toll-free:
1-888-949-4786
1-770-903-5567
South America
Buenos Aires, Argentina
+54-1-342-0321
1-770-903-4786
+54-1-325-5900
Europe, Middle East or Africa
London, England
Toll-free (within Europe): 1-800-220-145
Direct:
Return Material/ tracking: +44-1923-271460
Decoder support: +44-1923-271467
Uplink/software support: +44-1923-271420
1-770-903-4786
+44-1923-269018
Asia or Australia
Sydney, Australia
Toll-free: 1-800-500-518
Direct: +61-2-9975-3678
1-770-903-4786
+61-2-9451-4432
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