Troubleshooting
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01.00 | EGI | Assembly and Operating Manual | en | 1396645
7 Troubleshooting
7.1 Communication malfunction
Possible cause
Corrective action
The connection between the product and
web server was interrupted
Check bus cable for damage and replace if
necessary.
Values are saved in EEPROM but not
activated
Restart product after saving.
OR: Before saving, stop the product using
fast stop.
NOTICE! New values are not saved in
EEPROM if the product is under control or
in motion.
7.2 Product moves in a jerky fashion, is sluggish or blocked
Possible cause
Corrective action
Product is overloaded
Check the maximum torque.
Power supply malfunction
Check the power output of the power supply
unit.
Check power cable line and cable cross
sections (high loss of voltage possible with
24 VDC power supply).
Check power cable for shorts and breakage.
Sporadic breaks in communication
Check bus connection.
Dirt deposits on product (increasing
sluggishness)
Clean product.
Moisture in the product (oil, cutting fluid,
cleaning agent)
Clean product.
Check for appropriate IP class.
Mechanical defect
Check product and replace if necessary.
7.3 Product does not open
Possible cause
Corrective action
No voltage connected.
(emergency stop chain interrupted, safety
light curtain triggered.)
Check the power supply requirement,
18].
Insufficient voltage.
Error message present
Eliminate fault and acknowledge error
message, see software manual.
Erroneous movement parameter
Check setpoint settings and enter suitable
values, see the software manual.