Return Material
Authorization (RMA)
D20980.022 Rev C
CV-LS User Manual
Page 92
Service and RMA Policy
Utilize the form on page 93 to gather information that will be needed by customer support. Contact
customer support to receive an RMA number. Every field must be complete to receive more than a basic
functionality repair and check. If any field is left blank, is not descriptive, or a problem is not
reproducible, the repair technician will only repair the unit to pass our factory functional tester. If your
problem is intermittent, you need to provide enough detail that the repair technician can replicate the
issue to be able to repair it.
Any service required for any reason must be performed by SCHOTT or a SCHOTT authorized service
representative. All services outside the warranty will be performed at the purchaser’s request, according
to normal service charges in effect at the time.
To return any item, whether for warranty repair or chargeable servicing, your RMA number must be
clearly visible on the shipping label. All shipping charges must be prepaid.
SCHOTT guarantees all warranty repairs will be completed within two weeks of receipt. All units under
warrantee will ship prepaid using our shipping method of choice. Alternate shipping methods will be
shipped freight collect.
Warranty and Liabilities
SCHOTT warrants our light sources to be free from defective workmanship and materials. If, within two
(2) years from shipment date, any product and/or part thereof are determined by SCHOTT to be
defective, we will repair or replace it with new or reconditioned product and/or part.
Warranty is void if:
We determine the product has been subjected to neglect or misuse, or has been installed
following procedures not in accordance with our instruction manual.
Unauthorized repairs or modifications have occurred.
The warranty seal has been broken or the serial number label has been altered.
Our obligation is limited to repair or replacement. We will not be held responsible for consequential
damages, transportation, installation, adjustment or other expenses arising in connection with our
products or parts. This warranty is in lieu of all other statements or guarantees, written or implied, by
SCHOTT or SCHOTT authorized representatives.
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