Onboarding – 2100 Series
Welcome!
Thank you for your recent Scale Computing HC3 purchase! We are excited to have
you as a customer and look forward to making sure you are satisfied with every part of
your experience with Scale Computing.
Scale Computing aims to provide you with an informative and productive introduction to
your new HC3 solution. In this effort, every installation is paired with an experienced
installation specialist to assist you from the initial unboxing to the creation of your first
HC3 VM.
Let’s get started!
How to Contact Scale Computing
Standard Support Hours
● General – Monday through Friday 8 AM to 8 PM EDST
● Installation Scheduling – Monday through Friday 9 AM to 6 PM EDST
● Services Scheduling – Monday through Friday 9 AM to 6 PM EDST
● Email ScaleCare Support for assistance Monday through Friday from 8 AM to 8
PM EDST at
.
● ScaleCare Support is available for critical issues 24/7/365 by phone at
1-877-SCALE-59
(1-877-722-5359) in the US and 0808 234 06 99 in Europe.
