SCADAmetrics EtherMeter EM-100, Инструкция по установке, эксплуатации и обслуживанию

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21 LIMITED WARRANTY
SCADAMETRICS
LIMITED WARRANTY
1.0 GENERAL TERMS:
1.1 This Limited Warranty is extended only to the original end-user purchaser (CUSTOMER) and is not transferable.
1.2 No agent, reseller, or business partner of SCADAmetrics is authorized to modify the terms of this Limited Warranty on
behalf of SCADAmetrics.
1.3 This Limited Warranty expressly excludes any product that has not been purchased as new from SCADAmetrics or its
authorized reseller.
1.4 This Limited Warranty is only applicable in the country or territory where the product is intended for use.
1.5 SCADAmetrics warrants to the CUSTOMER that the products will be free from defects in workmanship and materials,
under normal use and service, for TWO (2) YEARS from the date of purchase.
1.6 SCADAmetrics
’ sole obligation under this warranty shall be, at SCADAmetrics’ sole discretion, to repair the defective
product or part with new or reconditioned parts; or to exchange the defective product or part with a new or reconditioned
product or part that is the same or similar. All products or parts that are exchanged for replacement will become the property
of SCADAmetrics.
1.7 SCADAmetrics makes no warranty or representation that this product will work in combination with any hardware or
software products provided by the CUSTOMER or third parties.
1.8 SCADAmetrics makes no warranty or representation that the operation of the software products provided with this
product will be uninterrupted or error free.
1.9 SCADAmetrics shall not be responsible for any software or other CUSTOMER data that is installed onto interconnected
computer(s).
1.10 SCADAmetrics shall not be responsible for any hardware or other components that is interconnected with
SCADAmetrics components by the CUSTOMER or third parties.
2.0 OBTAINING WARRANTY SERVICE:
2.1 CUSTOMER must contact SCADAmetrics Technical Support or authorized SCADAmetrics Service Personnel within the
applicable warranty period to obtain warranty service authorization.
2.2 To contact SCADAmetrics Technical Support, please call 636.405.7101 or email support@scadametrics.com. For up-
to-date telephone numbers and/or email addresses, please see the SCADAmetrics corporate web site at:
www.scadametrics.com
2.3 CUSTOMER should have the following information/items readily available when contacting SCADAmetrics:
1. MAC ID of the EtherMeter experiencing the problem.
2. A description of the problem.
3. Make and Model Numbers of Interconnected Meter Register(s).
4. Make and Model Numbers of Interconnected Auxiliary I/O Sensor(s).
5. Wiring Diagram of the EtherMeter experiencing the problem.
6. Screen snapshot(s) of Meter Troubleshooting Display.
7. The date and time when the problem first occurred.
8. SCADA/Telemetry history tabulations/data that provide insight into the problem.
3.0 WARRANTY REPLACEMENT:
3.1 In the event SCADAmetrics Technical Support or its authorized Service Personnel determines the product or part has
a malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is within the TWO (2)
YEAR warranty term, then SCADAmetrics will commence a warranty repair or replacement.
3.2 The warranty covers the repair or replacement of defective component(s) within the EtherMeter. The warranty does not
cover costs associated with the retrieval, inbound shipping, and re-installation of the defective component(s). For warranty
repaired/replaced components, SCADAmetrics shall cover the cost of ground shipping from SCADAmetrics to the end user.
3.3 Products or parts shipped to SCADAmetrics without prior authorization will not be accepted.
3.4 CUSTOMER agrees to insure the product or assume the risk of loss or damage that may occur in transit; and to use a
shipping container equivalent to the original packaging.