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OEM Print Engines Operator’s Manual

Read this Operator's Manual before and during the installation of
the above printers. Keep this Manual handy for future reference.

For printer models:

M-8485Se/M-8490Se

Standard & Opposite Thermal Transfer

M-8459Se

Standard Direct Thermal

M-8460Se/M-8465Se Wide Web

Standard & Opposite Thermal Transfer

M-8485Se /M-8490Se /M-8459Se /M-8460Se /M-8465Se

Содержание M-8459Se Series

Страница 1: ...stallation of the above printers Keep this Manual handy for future reference For printer models M 8485Se M 8490Se Standard Opposite Thermal Transfer M 8459Se Standard Direct Thermal M 8460Se M 8465Se...

Страница 2: ...ment may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO The materials in this document are provided for general information and are subject to c...

Страница 3: ...33 3 20 62 96 55 Asia Pacific Oceania SATO INTERNATIONAL ASIA PACIFIC PTE LTD Regional HQ 438A Alexandra Road 05 01 04 Alexandra Technopark Singapore 119967 Phone 65 6271 5300 Fax 65 6273 6011 Email...

Страница 4: ...section contains instructions on how to set up the printer and load the labels and ribbon SECTION 3 CONFIGURATION This section contains information on using the operator panel and switch panels to con...

Страница 5: ...SECTION 7 TROUBLESHOOTING This section contains troubleshooting procedures to follow in the event you have printer problems APPENDICES APPENDIX A Optional Accessories...

Страница 6: ...Panel 2 11 DIP Switch Panel 2 12 SECTION 3 CONFIGURATION Printer DIP Switch Configuration 3 1 Default Settings 3 6 Potentiometer Adjustments 3 7 LCD Panel Printer Configuration 3 9 Normal Mode 3 10 A...

Страница 7: ...n and Rollers 4 2 Cleaning the Sensors and Paper End Switch 4 4 Replacing the Fuse 4 6 SECTION 5 PROGRAMMING Introduction 5 1 The SATO RISC Programming Language 5 1 Selecting Protocol Control Codes 5...

Страница 8: ...6 X On X Off Flow Control 6 7 Universal Serial Bus USB Interface 6 7 Local Area Network LAN Interface 6 8 Bi Directional Communications 6 8 ENQ ACK NAK 6 8 Enquire 6 8 Status Response 6 11 Accessory...

Страница 9: ...APPENDICES APPENDIX A Optional Accessories PCMCIA Memory Cards A 1 Expanded Flash ROM Memory A 2 Top Mounted Reflective Sensor A 2 Plug In Interface Modules A 2...

Страница 10: ...This page left intentionally blank...

Страница 11: ...65Se 32 8 in 1249 mm 8465Se 833 mm 32 8 in 833 mm 49 2 in 1249 mm MEDIA Minimum Width 1 0 in 25 mm 2 0 in 53mm 1 0 in 25 mm 1 0 in 25 mm Minimum Length 25 in 6 mm 0 6 in 15 mm 25 in 6 mm 25 in 6 mm Ma...

Страница 12: ...0 C Operating Humidity 15 85 RH non condensing Storage Humidity Max 90 RH non condensing Electrostatic Discharge 8KV REGULATORY APPROVALS Safety UL CSA CE TUV RFI EMI FCC Class B EN55022 Class B EN610...

Страница 13: ...nside Panel Pitch Inside Panel Offset Inside Panel Display Front Panel INTERFACE CONNECTIONS 1 Parallel IEEE1284 Serial Serial Protocol RS232C 9600 to 57 6 Kbps RS422 485 9600 to 57 6 Kbps Hardware Fl...

Страница 14: ...ots H OCR A AUTO SMOOTHING FONTS WB WB Font 18 dots W x 30 dots H WL WL Font 28 dots W x 52 dots H XB XB Font 48 dots W x 48 dots H Univers Condensed Bold XL XL Font 48 dots W x 48 dots H Sans Serif V...

Страница 15: ...ed PDF QR Code Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 600 dots User programmable Rotation 00 900 1800 and 2700 OTHER FEATURES Sequential Numbering Sequential numbering of both nu...

Страница 16: ...ueType fonts PARALLEL INTERFACE IEEE1284 Bi Directional Plug In Interface Module SERIAL INTERFACE High Speed RS 232C Plug In Interface Module USB INTERFACE Universal Serial Bus Plug In Interface Modul...

Страница 17: ...All popular bar codes and 14 human readable fonts including a vector font are resident in memory providing literally thousands of type styles and sizes The Operator s Manual will help you understand...

Страница 18: ...Section 1 Printer Overview This page left intentionally blank Page 1 8 SATO Se Print Engines...

Страница 19: ...om the SATO S print module always try to avoid operation locations influenced by Direct or bright sunlight as this will make the label sensor less responsive and may cause the label to be sensed incor...

Страница 20: ...Depth Depth M 8460S Only 16 06 inches 417 mm 17 8 inches 452 mm Height 11 8 inches 300 mm M 8460S 8 9 227 mm 7 08 0 4 10 mm 9 65 245 mm 8 8 223 mm 180 mm 11 8 300 mm 4 6 16 1 408 M 8460S 17 9 452 mm...

Страница 21: ...DIP Switch Panel Ribbon Motion Sensor Ribbon Rewind Cover Open Switch Head Open Switch Ribbon Unwind Label Hold Down Platen Roller Label Edge Guide Head Pressure Adjust Nip Roller Latch Head Latch Pri...

Страница 22: ...s Adjustment Panel Potentiometers inside label compartment to make setup adjustments AC Input Connector To input 115V 50 60 Hz Use the power cable provided AC Fuse To protect the machine from abnormal...

Страница 23: ...use a Ribbon Motion Sensor Head Open Switch When the print head is opened this switch is activated and the printer will stop printing Label Sensor This sensor unit contains two sensors for both label...

Страница 24: ...ty ribbon core on the Ribbon Wind Spindle and push it onto the spindle as far as it will go Empty Core 4 Unwind the clear ribbon leader until about 12 inches of leader ribbon are off the roll 5 Route...

Страница 25: ...Down 7 Push the labels in until they contact the inside edge of the printer then position the Label Edge Guide until it lightly contacts the outside edge of the label liner 8 Close and latch the Labe...

Страница 26: ...Section 2 Installation 12 Turn the printer on and press the Feed button It should feed labels until the first label is peeled and ready for application Page 2 8 SATO Se Print Engines...

Страница 27: ...ctance values Print Head Maximum Width Maximum Print Width Gap Sensor Adjustment Non Printable Area I Mark on Back Side of Liner Minimum Width 0 125 3 mm Minimum Length 0 5 12 mm Max Label Width inclu...

Страница 28: ...own and is held in position by two screws To adjust the position of the sensor both screws must be loosened and the sensor moved to the desired position in the slot and then the screws retightened Adj...

Страница 29: ...luminated when ribbon is out Not used on the M 8459Se ERROR LED Illuminated when errors have occurred ON LINE LED Illuminated when printer is On Line LINE Key Switches the printer On Line or Off Line...

Страница 30: ...witch panel is located inside the cover and contains three 8 position DIP switches and three adjustment potentiometers Adjustment procedures for these are listed in Section 3 Configuration DIP Switche...

Страница 31: ...set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the print...

Страница 32: ...more information Will select the Status 2 protocol if DSW2 8 is ON DSW1 7 DSW1 8 SETTING ON OFF DSW1 1 2 3 4 5 6 7 8 Printer Set Up Print Mode Selection DSW2 1 Selects between direct thermal printing...

Страница 33: ...Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 6 SETTING ON OFF DSW2 1 2 3 4 5 6 7 8 Protocol Code Selection DSW2 7 Selects the command codes used f...

Страница 34: ...8 Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the last printed label for dispensing and retract it before printing the next label The amount of backfeed offset is ad...

Страница 35: ...signal types DSW3 6 DSW3 7 SETTING Off Off Type 4 Off On Type 3 On Off Type 2 On On Type 1 ON OFF DSW3 1 2 3 4 5 6 7 8 Repeat Print via External Signal DSW3 8 Allows the applicator to reprint the curr...

Страница 36: ...cted by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on This will result in the...

Страница 37: ...el until the first print position is at the desired location on the label If the potentiometer does not have enough range then you will have to change the pitch setting using the front panel display 6...

Страница 38: ...is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions PRINT The PRINT potentiometer is used to adjust the amount of heat i e power applied to the hea...

Страница 39: ...the software settings will be used There are seven modes of operation To enter the desired mode the KEY SEQUENCE combination listed in the table below must be performed The initial LCD display messag...

Страница 40: ...NE press the FEED and LINE keys simultaneously for more than one second The LCD now displays the Print Darkness selections The current setting is indicated by a cursor over one of the range settings T...

Страница 41: ...ct direction is selected pressing the FEED key will accept the setting and advance the cursor to the Offset selection 3 Use the LINE key to step the first digit of the counter to the desired setting T...

Страница 42: ...tial ONLINE Normal Mode 5 If you wish to change any of the settings you must enter the User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys SEND BACK DATA YES NO...

Страница 43: ...zero character 1 Use the LINE key to step the cusor to either the YES or NO selection 2 Once the correct setting is selected pressing the FEED key will accept the setting and advance the display to t...

Страница 44: ...setting of 800 after which it will automatically wrap and start at 000 again The range 2 Once the setting is correct pressing the FEED key will accept the setting and advance to the next display Note...

Страница 45: ...to the hour using a 24 hour clock by pressing the LINE key The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 at which point it will wrap around to t...

Страница 46: ...es only Select Barcode if you wish to use barcodes for the head check Otherwise select Normal Use this menu to select whether the printer will be supporting the SBPL default printer language or XML wh...

Страница 47: ...ned over the desired selection press the FEED key to accept the selection and advance the display This selection allows you to copy TrueType fonts from the PCMCIA Memory card installed in the Memory C...

Страница 48: ...ntents from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory 1 Use the LINE key to step the cursor to desired setting If Yes...

Страница 49: ...irm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection 3 Press the FEED key to accept the selection If Yes was selected the c...

Страница 50: ...ard destroys all data currently stored on the card 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Format mode If No is selected the display...

Страница 51: ...s where the automatically calculated value must be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of l...

Страница 52: ...voltage shown on the top line of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON 2 Now pull the label forward until the eye mark is positioned under the sensor...

Страница 53: ...play CALENDAR REPRINT YES NO If the previous Reprint W Feed option is set to Yes and DSW3 8 is ON then this menu appears Set Yes default to have the current calendar date time to appear on the printed...

Страница 54: ...desired languarge setting 2 When the setting is correct press the FEED key to accept the setting and step to the next display This selection allows the user to assign a priority for Print Darkenss Pri...

Страница 55: ...rs if a LAN excluding WLAN board has been installed in the printer The menu lets you select whether the LAN configuration set on the interface card is to be used or whether the LAN configuration set v...

Страница 56: ...n will advance the counter to the Clear mode All counters with the exception of the LIFE counter may be cleared 4 Use the LINE key to select the desired setting If you only wanted to read the counter...

Страница 57: ...ile pressing the FEED key The printer will beep Release the FEED key and the printer will display the following message on the LCD panel 1 Use the LINE key to step the cursor to type of test label you...

Страница 58: ...ult configuration 4 To exit the Default Setting Mode power the printer off and then back on CLEAR NON STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate th...

Страница 59: ...ard protocol codes or On to replace the Alternate set of protocol codes 2 Press the LINE key The printer is now waiting for the data to be sent 3 Transmit the download data command stream to the print...

Страница 60: ...is entered by placing DSW2 4 in the on position and powering the printer on 1 The printer is now ready to receive data 2 Send the data stream to the printer 3 The received data will be printed in a he...

Страница 61: ...FT CODE menu options if you press and hold the LINE and FEED keys for five seconds in ONLINE mode ONLINE QTY 000000 SELECT SHIFT 1 2 3 EXIT Press FEED LINE 5 seconds This is a special mode for advance...

Страница 62: ...in a symbol a characteristic that is extremely important for good bar code quality Print Darkness This adjustment allows the user to control within a specified range the amount of power that is used...

Страница 63: ...sufficient time to cool the bar will be smeared on the trailing edge The Print Speed can be set using the LCD panel or with the Print Speed software command The software command will override the any...

Страница 64: ...ch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged 4 Apply SATO Thermal Print Head Cleaner to one of the cot...

Страница 65: ...nsors should be cleaned regularly at least every two rolls of labels The Paper End Switch is located in front of the sensor window and should be periodically checked for residue on the actuator roller...

Страница 66: ...remove the power cable 2 On the back of the printer locate the Fuse Cap directly above the AC connector 3 Unscrew the cap and remove the defective fuse 4 Replace with a new 250V 15A fuse 5 Screw the...

Страница 67: ...ers These commands must be assembled into an organized block of code to be sent as one data stream to the printer which in turn interprets the command codes and generates the desired label output The...

Страница 68: ...ation CONTROL CHARACTER STANDARD DSW2 7 OFF NON STANDARD DSW2 7 ON DESCRIPTION STX 02 Hex 7B Hex Start of Data ETX 03 Hex 7D Hex End of Data ESC 1B Hex 5E Hex Command code to follow ENQ 05 Hex 40 Hex...

Страница 69: ...Sends an ESC A command code to the LPT1 parallel port 40 LPRINT E H400 E V100 E WL1SATO Sends the data SATO to be to be placed 400 dots horizontally and 100 dots vertically on the label and printed in...

Страница 70: ...85Se and a sample 2 inch wide by 3 inch long label placed within this area As can be seen your label will be oriented against the inside right edge of the printer as viewed from the front label exit o...

Страница 71: ...nd in your data stream ESC A3H0610V0001 This resets the reference point for all the following data Note After the reference point is moved you can no longer print on the 610 dot margin unless the refe...

Страница 72: ...here is no label You must be careful not to print off the label surface as the label provides a heat sink for the print head elements Doing so will cause irreparable damage to the head This damage is...

Страница 73: ...edge edge closest to the printer side plate of the label so that it can be printed on a 2 inch wide label Note The printers will not wrap images that extend beyond the print area If any part of a cha...

Страница 74: ...ult values are COMMAND DEFAULT NOTE Print Rotation 0 1 Vertical Reference Point 0 1 Horizontal Reference Point 0 1 Character Pitch 2 1 Base Reference Point H 1 V 1 2 Character Expansion 1 1 Print Dark...

Страница 75: ...ation Mounting Plate Label Label Right Hand Printer H 0001 Left Hand Printer The only difference in the print area is the horizontal base reference point for the label With the standard Se printer the...

Страница 76: ...ng the command character For example if an aaaabb is listed following the basic command the printer will look for six characters immediately following the command The first four would represent the va...

Страница 77: ...that conforms to the IEEE1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE128...

Страница 78: ...enerally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the oth...

Страница 79: ...Off until the problem is corrected and the printer is placed on line The printer will also be busy if taken off line from the front panel IEEE1284 PARALLEL INTERFACE The parallel interface for the Se...

Страница 80: ...Reference 5 DATA 4 To Printer 23 DATA 4 Return Reference 6 DATA 5 To Printer 24 DATA 5 Return Reference 7 DATA 6 To Printer 25 DATA 6 Return Reference 8 DATA 7 To Printer 26 DATA 7 Return Reference 9...

Страница 81: ...n X Off Software Flow Control Bi Directional Communication Data Rate 9600 19200 38400 57600 bps Character Format 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 S...

Страница 82: ...this line is not being used it should be tied high to pin 20 7 Reference SG Signal Ground 20 To Host DTR Data Terminal Ready This signal applies to Ready Busy flow control The printer is ready to rec...

Страница 83: ...On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends an X Off as soon as an error condition is detected When the error is c...

Страница 84: ...Interface pin 6 DTR and pin 5 CTS must be held high by the host One way to ensure these pins are always in the correct state is to tie pin 20 DTR to pin 6 DSR and pin 4 RTS to pin 5 CTS at the printe...

Страница 85: ...face Print Stop DLE If a DLE 10 hexadecimal is received by the printer the print process is stopped and an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer e...

Страница 86: ...Near Full J 4A Ribbon Near End and Buffer Near Full K1 4B Print Stop without error ON LINE WAITING TO DISPENSE A LABEL M 4D No Errors N 4E Ribbon Near End O 4F Buffer Near Full P 50 Ribbon Near End an...

Страница 87: ...nded by an STX ETX pair that reports the current operating status of the printer BYTE NUMBER HEX VALUE DESCRIPTION 1 00 Thermal Transfer Print Type 01 Direct Thermal Print Type 2 00 203 dpi Resolution...

Страница 88: ...9D 25 00 to 63 FF to 9D 26 00 to 63 FF to 9D 27 00 to 63 FF to 9D 28 00 01 Not Supported Not Supported Online Feed Disabled Online Feed Enabled Fixed Pitch Proportional Pitch Not Supported Not Support...

Страница 89: ...t Head Counter in dots 13 16 Hex 2nd Previous Head Counter in dots 17 20 Hex 3rd Head Counter in dots 21 24 Hex Not Supported 25 28 Hex Not Supported Sensor Status SOH SG Upon Receipt of an SOH hexade...

Страница 90: ...cimal 01 followed immediately by a ASCII SB causes the printer to return a 50 byte Printer Status Word bounded by an STX ETX pair that reports the system version of the printer BYTE NUMBER VALUE DESCR...

Страница 91: ...wed immediately by an ASCII FO causes the printer to return a 18 byte Form Overlay Status Word bounded by an STX ETX pair that reports the Forms downloaded into the printer BYTE NUMBER VALUE DESCRIPTI...

Страница 92: ...Font Graphic 5 36 ASCII Font Name 37 48 ASCII Font Style 49 52 ASCII Font Point Size 53 54 Hex Character Width in dots 54 60 Hex Character Height in dots 57 60 Hex Font Size 58 64 Hex Font Registratio...

Страница 93: ...al Interface Settings SOH H2 Upon Receipt of an SOH hexadecimal 01 followed immediately by an ASCII H2 causes the printer to return a 5 byte Serial IF Status Word bounded by an STX ETX pair that repor...

Страница 94: ...End Print It is used to drive an applicator or other external device requiring synchronization with the print cycle You may choose between four types of output signals using control panel DSW3 6 and D...

Страница 95: ...4 6 9 or 10 Signal Out STANDARD OPERATION Start of Print Cycle End of Print Cycle Print Start Input 5V 0V Print Repeat Input Print End Type 1 5V 0V 5V 0V Print End Type 2 5V 0V 20 milliseconds Print E...

Страница 96: ...End Type 2 5V 0V 20 milliseconds Print End Type 3 5V 0V Print End Type 4 5V 0V ERROR SIGNALS Print Motion Paper End Moving Stopped 5V Paper or Ribbon End Head Open Paper Ribbon Replinished Head Close...

Страница 97: ...orrectly loaded USING THE IEEE1284 PARALLEL INTERFACE 1 Is the IEEE1284 printer cable connected securely to your parallel port DB 25S Female on the PC and to the Parallel Interface connector on the pr...

Страница 98: ...Make sure all printer command codes are capital letters 7 If you ve checked all of the above and the printer still isn t printing you may want to try a Buffer Hex Dump to determine what if anything th...

Страница 99: ...he RS232 Interface Module installed in the printer The Se printers require the new Hi Speed Serial Interface PN WCL40451 to take advantage of the faster data transmission speeds The older Serial Inter...

Страница 100: ...ACE Printer Does Not Come Up Ready If you cannot print to the print server after you install it check the following 1 Make sure that the printer is powered on that all cables are securely plugged in a...

Страница 101: ...off at the hub this is the default setting for most hubs Also if you have a hub or multiport repeater verify that the hub or repeater port is good by trying the print server on a different port 3 If...

Страница 102: ...the enabled file servers If you have V3 21 or earlier firmware make sure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0 If you are not using NetWare you can disable...

Страница 103: ...d Open Close head lever Error Blinks Cutter Error 3 Short Cutter Cycle Power On Off Error On Line Blinks Error On Line Blinks Error On Line Blinks Error On Line Blinks Error Blinks Label On Error Blin...

Страница 104: ...e expanded up to 16MB Type SRAM or Flash ROM Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size Up to 4 MB SRAM or 16MB Flash ROM Connector Pins 68 Battery Two years for SRAM type app...

Страница 105: ...onboard Flash ROM to 6MB total The Expanded Flash ROM Memory Option requires the installation of an upgraded Memory Module in the printer which replaces the standard Memory Module Installation Instruc...

Страница 106: ...the connector 4 Place the new Interface Module in the slot and press inward firmly until it is properly seated 5 Replace the two Interface Card Retaining Screws 6 If the new Interface Module is for a...

Страница 107: ...Appendix A Optional Accessories This page left intentionally blank Page A 4 SATO Se Print Engines...

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