75
The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
VERY IMPORTANT:
CONFIGURE YOUR CLOCK BEFORE MOUNTING IT TO A WALL OR CEILING. REFER TO THE
SYNCHRONIZATION SYSTEM SETUP SECTION OF THIS MANUAL FOR INSTRUCTIONS.
All network equipment must be powered and configured before you install the clock. If the network equipment
is not properly installed and powered, and if the clocks have not been configured to communicate with the
network equipment, the secondary clocks will not synchronize.
The clock is attached to the power source, but it is not running. What should I do?
a. Check to make sure that the wiring in the connector complies with the installation instructions. This
information is usually included in step #2.
b. Make sure that the transformer is an isolated transformer if using a 24 volt model.
c. Measure the voltage between the power (black) wire and the neutral (white) wire. The voltage between
the white and black wires should measure 105-126 volts AC in the 115 volt model, 207-253 volts AC in
the 230 volt model, or 21.5-26.5 volts AC/DC in the 24 volt model.
Failure to follow instructions b and c can result in a blown fuse.
The clock is not showing the right time. What should I do?
For Wi-Fi and IP systems, enter the web interface and confirm that the GMT Offset, Bias Seconds section,
DST Selection have been properly set in accordance with your nation and time zone. If you have an in-house
NTP server, confirm that the NTP server has been set as a time source, and that the server is distributing the
correct time.
I configured my IP clock through the Wi-Fi connection, but the settings are absent when I connect
with a wired LAN cable. Where did they go?
The Wi-Fi and IP cable adapters are different web pages, and information does not transfer from one to the
other. When configuring cabled IP clocks, please enter your desired settings through the IP connection, not
through the Wi-Fi configuration.
I am trying to power my clock using Power over Ethernet, but it isn’t powering up.
To power your clock with a PoE connection, the clock must satisfy the following conditions:
• Has an RJ45 Port • Part number ends with “0”
If any of these conditions are not met, PoE cannot be used with the clock.
If all of these conditions have been met, but the clock is not receiving power, confirm that the PoE switch
or PoE injector is properly powered, verify that the port on the PoE switch supports PoE (some ports on a
PoE switch may be data-only), and that PoE has not been disabled if the PoE switch is a Managed Switch.
Finally, use a cable tester to confirm that signals are getting through all eight wires of the cable.
Can I disable the Wi-Fi access point on this clock?
You cannot disable the Wi-Fi access point on this clock, but all models that don’t use Wi-Fi for synchronization
may hide the access point name through the Login settings page. If the network administrator is trying to
reduce Wi-Fi congestion, the clock broadcasts on Channel 1, which should be avoided by other nearby
access points in the facility.
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