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Need help?
Visit our Web site at
www.sanyoctv.com
or Call
1-800-877-5032
HELPFUL HINTS—Problems/Solutions
If you are having problems with your HDTV,
check this trouble shooting chart to find one or
more possible solutions.
Before returning your HDTV,
please visit our
website at www.sanyoctv.com or call us
toll free at
1.800.877.5032.
We can Help!
Problem:
Check these Conditions:
Try these Solutions:
Page No.
No picture, sound
(Digital Picture)
Check antenna/external connections
May be station trouble, NO signal
broadcast.
MUTE function may be
ON
.
Adjust antenna.
Try a different channel.
Press
RESET
twice to restart channel
search. (All customized settings will be
cancelled.)
Adjust Volume.
5 ~ 9
No Captioning
Check if station is broadcasting a
Closed-Caption signal.
Select another channel.
Press
CAPTION
to select
captioning mode.
9, 14
Cannot customize
Caption
Digital Caption signal is not being
broadcast.
Press
CAPTION
to select Analog
captioning.
9, 14
Cannot display pic-
ture on a full screen
Press
PIX SHAPE
to change setting.
9
Poor Picture/Sound
(watching Analog)
Check if program is in color.
Check antenna/external connections.
Color or Tint misadjusted.
May be station trouble.
Maybe MUTE function is
ON
.
Try a different channel.
Adjust antenna.
Press
RESET
twice to restart channel
search.
Adjust Volume and/or Image.
9
“No Signal”
message appears on
screen
Check Audio / Video connections.
Check external equipment
connections.
Check external equipment setting.
Check antenna connection.
Press
INPUT
.
Switch on external equipment.
Turn antenna, install signal booster.
Set external equipment output connec-
tions to match input connections.
5 ~ 9
Pixilation of Digital
image
Press
INFO
and check signal
strength.
Turn antenna, install signal booster.
Install outdoor Digital antenna.
5, 9
Cannot select or
scan some channels
Channel may be removed from memory.
Check antenna connections.
No digital signal being broadcast.
V-Guide is set to block programming.
Weak Signal.
Select
Channel Scan Memory
to add
channels or start channel search.
Set V-Guide to “
ALLOW ALL
” or press
RESET
twice to clear all settings and
restart channel search.
Turn antenna, install signal booster.
5,
9 ~ 11
No Cable channels
above number 13
Cable Channel Indicator C should
appear next to channel number.
Search for Cable channels using
Manual
Channel Search
.
10
Remote Control
will not operate TV
Check batteries.
Check if TV is plugged in.
Replace batteries.
Aim remote control at front of TV.
5, 7, 9
Cabinet makes pop-
ping sound.
This is a normal condition during
warm-up and cool down of the plastic
cabinet parts.
