4. Troubleshooting
4.3. Error Code and Troubleshooting
Error in machine can be checked through “Event Log Information” report.
Error Code
Error Message
Troubleshooting
11-2T11
Tray 1 Paper Mismatch
Page 4–24
11-2T71
Manual Paper Mismatch
Page 4–24
A1-1110
Motor Failure: #A1-1110. Turn off then on. Call for service if the
problem persists
Page 4–24
C1-1110
Prepare new toner cartridge
Page 4–25
C1-1120
Replace with new toner cartridge
Page 4–25
C1-1150
Replace with new toner cartridge.
Page 4–25
C1-1160
Replace with new toner cartridge(C1-1160)
Page 4–25
C1-1411
Toner cartridge is not installed. Install the cartridge
Page 4–25
C1-1512
Toner cartridge is not compatible. Check users guide
Page 4–25
C2-1110
Prepare new toner cartridge
Page 4–26
C2-1120
Replace with new toner cartridge
Page 4–26
C2-1150
Replace with new toner cartridge.
Page 4–26
C2-1160
Replace with new toner cartridge(C2-1160)
Page 4–26
C2-1410
Toner cartridge is not installed. Install the cartridge.
Page 4–26
C2-1510
Toner cartridge is not compatible. Check user's guide
Page 4–26
C3-1110
Prepare new imaging unit
Page 4–27
C3-1140
End of life, Replace with new imaging unit
Page 4–27
C3-1150
Replace with new imaging unit(C3-1150)
Page 4–27
C3-1170
End of life. Replace with new imaging unit(C3-1170)
Page 4–27
C3-1411
Imaging unit is not installed. Install the unit
Page 4–27
C3-1512
Imaging unit is not compatible. Check users guide
Page 4–27
M1-1110
Paper jam in Tray 1
Page 4–28
M1-1710
Paper jam in manual feeder(M1-1710)
Page 4–28
M1-5112
Paper is empty in Tray 1. Load paper
Page 4–29
M1-5113
Paper is empty in tray 1. Load paper
Page 4–29
M1-5120
Paper is empty in all tray. Load paper
Page 4–29
M1-5712
Paper is empty in manual feeder. Load paper(M1-5712)
Page 4–29
M2-1110
Paper jam inside of machine
Page 4–30
M2-2110
Paper jam at the top of duplex path
Page 4–30
M2-2310
Paper jam at the bottom of duplex path
Page 4–30
M3-1110
Paper jam in exit area
Page 4–31
M3-2130
Too much paper in output bin tray. Remove printed paper
Page 4–32
S1-3212
Video Failure: #S1-3212. Please turn off then on. Call for service if
the problem persists
Page 4–33
S2-4110
Door is open. Close it.
Page 4–33
S6-3123
This IP address conflicts with that of other system. Check it
Page 4–34
4-22
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