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Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams

• Clearing paper jams

• Understanding the LEDs

• A “Low Toner” or “Very Low Toner” message

displays in Supplies information report

• Paper feeding problems

• Power and cable connecting problems

• Solving other problems

100

• Solve wireless network problems

109

This chapter gives helpful information for what to do if you encounter an error. If your machine has a
display screen, check the message on the display screen first to solve the error.

Содержание Xpress C51 Series

Страница 1: ...Table of Contents User Guide C51x Series ...

Страница 2: ... Server 2016 are either registered trademarks or trademarks of Microsoft Corporation Mopria the Mopria Logo and the Mopria Alliance logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Clo...

Страница 3: ...Using a Network Connected Machine Wired network setup 36 Installing driver over the network 38 Wireless network setup 39 Using SyncThru Web Service 45 Using the NFC feature 48 Samsung Mobile Apps 54 Mopria 55 AirPrint 57 Google Cloud Print 58 Printing Basic print 62 Canceling a print job 63 Opening printing preferences 64 Using a favorite setting 65 Using help 66 Printing features 67 Using Samsung...

Страница 4: ...aning the machine 89 Troubleshooting Tips for avoiding paper jams 92 Clearing paper jams 93 Understanding the LEDs 95 A Low Toner or Very Low Toner message displays in Supplies information report 97 Paper feeding problems 98 Power and cable connecting problems 99 Solving other problems 100 Solve wireless network problems 109 Appendix General specifications 113 Print media specifications 114 System...

Страница 5: ...tion you need to know before using the machine Key benefits 6 Features by model 7 Useful to know 10 About this user s guide 11 Safety information 12 Machine overview 18 Control panel overview 21 Turning on the machine 22 Installing the software 23 ...

Страница 6: ...rts various paper sizes Print watermark You can customize your documents with words such as CONFIDENTIAL Print posters The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster Supports various wireless network setting method Wireless networking may not be available depending on the model Using ...

Страница 7: ... optional goods may not be available depending on model or country Operating System Supported Blank Not supported Operating System C51x series C51xW series Windows Macab a AirPrint allows you to print directly from Mac OS b Mac 10 11 10 12 10 13 only Linux ...

Страница 8: ...Features by model 8 Software Supported Blank Not supported Software C51x series C51xW series SPL Printer driver Samsung Easy Printer Manager Samsung Printer Status SyncThru Web Service ...

Страница 9: ...wireless LANa a Depending on your country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine Wi Fi Protected Setup WPS Manual duplex 2 sided printingb b Available for Windows OS users only NFC Near Field Communication printing Mopria AirPrint Google Cloud Print Samsung Mobile Print...

Страница 10: ...ons in this manual and troubleshoot accordingly see Understanding the LEDs on page 95 A paper jam has occurred Open and close the cover see Front view on page 19 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 93 Printouts are blurry The toner level might be low or uneven Shake the toner cartridge Try a different print qua...

Страница 11: ...ending on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to ...

Страница 12: ...ry or property damage Do not attempt Do not use if the power cord is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an...

Страница 13: ...s could result in electric shock or fire If the machine does not operate properly after these instructions have been followed unplug the machine from all interface connections and request assistance from qualified service personnel Otherwise this could result in electric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to chang...

Страница 14: ...formance of procedures other than those specified herein may result in hazardous radiation exposure This machine s power reception device is the power cord To switch off the power supply remove the power cord from the electrical outlet Do not place the machine in an area with dust humidity or water leaks This could result in electric shock or fire Place the machine in the environment where it meet...

Страница 15: ...me or printing a large number of pages in a non ventilated space it could pollute the air and be harmful to your health Place the machine in a well ventilated space or open a window to circulate the air periodically Do not place the machine on an unstable surface The machine could fall causing injury or machine damage Use only No 26 AWGa or larger telephone line cord if necessary Otherwise it can ...

Страница 16: ...te the machine You could get injured Keep cleaning consumables away from children Children could get hurt Do not disassemble repair or rebuild the machine by yourself It can damage the machine Call a certified technician when the machine needs repairing To clean and operate the machine strictly follow the user s guide provided with the machine Otherwise you could damage the machine Keep the power ...

Страница 17: ...ntain toner dust toner cartridge toner collection unit Imaging drum etc follow the instructions below When disposing of the consumables follow the instructions for disposal Refer to the reseller for disposal instructions Do not wash the consumables For a toner collection unit do not reuse it after emptying the bottle If you do not follow the instructions above it may cause machine malfunction and ...

Страница 18: ...nts may change depending on the configuration Machinea a This illustration may differ from your machine depending on your model There are various types of machine Quick installation guide Power cord Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Страница 19: ...s illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by model on page 7 1 Output tray 7 Front cover release button 2 Output support 8 NFC Near Field Communication taga a C51xW series only 3 Top cover 9 Toner cartridges 4 Control Panel 10 Toner Collection Unit 5 Tray 11 Imaging drum 6 Fron...

Страница 20: ...Machine overview 20 1 Rear cover 2 Power receptacle 3 USB port 4 Network port 1 2 3 4 ...

Страница 21: ...d hold this button for about 10 seconds until the power LED blinks slowly and release Prints supplies info report error report Press and hold this button for about 15 seconds until the blue power LED blinks rapidly and release Manual print Press this button to print the other side of all pages if you have selected Double sided Printing Manual in your driver 4 Cancel You can stop an operation at an...

Страница 22: ... machine 22 Turning on the machine 1 Connect the machine to the electricity supply first 2 press Power button on the control panel If you want to turn the power off press and hold Power button for about 3 seconds 1 2 ...

Страница 23: ...duct Support or Downloads Before installing check whether your computer s OS support the software see Operating System on page 7 A locally connected machine is a machine directly attached to your computer using the cable If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page...

Страница 24: ...the Basic Usage After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Machine s basic settings 25 Media and tray 26 ...

Страница 25: ... guide you on how to set your machine for the best print quality Before you set the altitude value determine the altitude where you are Normal 0 1 000 m 3 280 ft High 1 1 000 m 3 280 ft 2 000 m 6 561 ft High 2 2 000 m 6 561 ft 3 000 m 9 842 ft High 3 3 000 m 9 842 ft 4 000 m 13 123 ft High 4 4 000 m 13 123 ft 5 000 m 16 404 ft You can set the altitude value from Samsung Easy Printer Manager or Syn...

Страница 26: ...rint media are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the print media affects how crisp the printing looks on the paper Some print media may meet all of the guidelines in this user s guide and still not produce satisfactory results This may be the result of the sheets characteristics improper handling unacceptable temperature and humidity le...

Страница 27: ...e amount of paper put into the tray may differ according to media type used see Print media specifications on page 114 Tray overview To change the size you need to adjust the paper guide If you do not adjust the guide it may cause paper registration image skew or jamming of the paper 1 Paper cover 2 Guide lock 3 Paper length guide 4 Paper width guide 1 2 3 4 ...

Страница 28: ...iew on page 27 2 Open the paper cover 3 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size 4 Flex or fan the edge of the paper stack to separate the pages before loading papers 2 ...

Страница 29: ...paper width guide For paper longer than A4 sized like Legal press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide If you do not adjust the guide it may cause paper registration image skew or jamming of the paper Do not push the paper width guide too far causing the media to warp If you do not adjust the paper width guide it...

Страница 30: ...per with a leading edge curl it may cause a paper jam or the paper can be wrinkled 6 Squeeze the paper width guide and slide it to the edge of the paper stack without causing it to buckle 7 Close the paper cover 8 Insert the paper tray ...

Страница 31: ...ust adjust the lever and paper width guide properly 1 Pull the tray out of the machine Open the paper cover and remove paper from the tray if necessary 2 If you want to change the size to Letter hold the lever at the back of the tray and rotate the lever clockwise You can see the lever when you move the paper length guide to the legal sized paper LGL 3 Squeeze the paper width guide and slide it to...

Страница 32: ...in the machine from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 64 When using special media we recommend you feed one sheet at a time see Print media specifications on page 114 To see paper weights for each sheet refer to Print media specifications on page 114 Supported Types Tray Plain Heavy 90 120g Thin 60 69g Bond Colored Extra Heavy Labels Prep...

Страница 33: ...curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once The adhesive b...

Страница 34: ...computer printing select the paper size and type in the application program you use on your computer To change the paper setting set in the machine from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 64 If you want to use special sized paper such as billing paper select Custom in the Paper tab in the Printing Preferences see Opening printing preferenc...

Страница 35: ...and software Wired network setup 36 Installing driver over the network 38 Wireless network setup 39 Using SyncThru Web Service 45 Using the NFC feature 48 Samsung Mobile Apps 54 Mopria 55 AirPrint 57 Google Cloud Print 58 Supported optional devices and features may differ according to your model see Features by model on page 7 ...

Страница 36: ...en you install the printer driver do not configure both IPv4 and IPv6 We recommend to configure either IPv4 or IPv6 see Installing driver over the network on page 38 IPv4 configuration You can also set the TCP IPv4 from SyncThru Web Service When the SyncThru Web Service window opens move the mouse cursor over the Settings of the top menu bar and then click Network Settings Settings tab on page 46 ...

Страница 37: ... can change your ID and password from Security System Security System Administrator 3 When the SyncThru Web Service window opens move the mouse cursor over the Settings of the top menu bar and then click Network Settings 4 Click TCP IPv6 on the left pane of the website 5 Check the IPv6 Protocol check box to activate IPv6 6 Click the Apply button 7 Turn the machine off and turn it on again You can ...

Страница 38: ... able to use this feature see Rear view on page 19 Windows The firewall software might be blocking network communication Before connecting the device to the network disable the computer s firewall 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 36 2 Download printer driver software from the S...

Страница 39: ...ou set the password on Access Points If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for password settings Restoring the wireless network settings You can revert the wireless network settings to the default values Press and hold the Wireless button on the contr...

Страница 40: ...a The machine is connecting to the access point or wireless router b When the machine is successfully connected to the wireless network the LED light stays on 3 Continue to install the software Setup using Windows Setting up via USB cable Items to prepare Access point Network connected computer You need to download software packages from the Samsung website www samsung com sec support to install t...

Страница 41: ...lick Next 11 Select the components to be installed 12Follow the instructions in the installation window Access point without a USB cable Items to prepare Wi Fi enabled PC running Windows 7 or higher and an access point router You need to download software packages from the Samsung website www samsung com sec support to install the printer software A machine installed with a wireless network interf...

Страница 42: ...th your network you will need to perform some configuration procedures Items to prepare Access point Network connected computer You need to download software packages from the Samsung website www samsung com sec support to install the printer software A machine installed with a wireless network interface Network cable Printing a network configuration report You can identify the network settings of...

Страница 43: ...change your ID and password from Security System Security System Administrator 5 When the SyncThru Web Service window opens click Network Settings 6 Click Wi Fi Wizard 7 Select the one Network Name SSID in the list 8 Click Next If the wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless s...

Страница 44: ... the mobile device After setting up Wi Fi Direct from the printer refer to the user manual of the mobile device you are using to set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile Print to print from your smartphone When you have found the printer you want to connect to from your mobile device select the printer and th...

Страница 45: ... the machine to connect to various network environments Accessing SyncThru Web Service 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you...

Страница 46: ...ded by your machine and network You need to log in as an administrator to view this tab Machine Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab Syst...

Страница 47: ...ble to your machine 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number and location 5 Click Apply ...

Страница 48: ... see Machine overview on page 18 Using a cover or a battery other than the ones that came with the mobile device or a metal cover sticker can block NFC If NFC devices keep failing to communicate Remove the case or cover from the mobile device then try again Reinstall the battery from the mobile device then try again Requirements NFC and Wi Fi Direct enabled supported mobile apps installed mobile d...

Страница 49: ...ata When importing the data you can select the data from the list and import Exporting Copying the setting to your mobile device 1 Check that NFC and Wi Fi Direct enabled features are on your mobile device and Wi Fi Direct feature is enabled on your printer 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to ...

Страница 50: ...ce and Wi Fi Direct feature is enabled on your printer 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app and try again 3 Press Import 4 Type in the ID and Password ID admin Password sec00000 5 Select the...

Страница 51: ...Wi Fi Direct feature is enabled on your printer 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app and try again 3 Mobile device Samsung Mobile Print Manager screen appears Press Wi Fi Setup 4 Type in the...

Страница 52: ...lication that enables users to print scan Only users with multi functional printers or fax Only users with multi functional printers photos documents and web pages directly from your smartphone or tablet Printing 1 Check that NFC and Wi Fi Direct features are enabled on your mobile device and Wi Fi Direct feature is enabled on your printer 2 Open Samsung Mobile Print app If you do not have Samsung...

Страница 53: ...evice over the NFC tag on your printer Wait few seconds for the mobile device to connect to the printer For some mobile devices NFC tag might not be located at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging 6 The printer starts printing ...

Страница 54: ...just simply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device see Using the Samsung Mobile Print App on page 52 Downloading Apps To download a...

Страница 55: ...opria Then select Enable Setting up Mopria on your mobile device If you do not have Mopria Print Service app installed on your mobile device open to the app store Play Store App Store on your mobile device search for Mopria PrintService and then download and install the app 1 In the Settings menu of your Android device tap Printing The location of this option may differ depending on your mobile de...

Страница 56: ...o print via Mopria on an Android device 1 Open the email photo web page or document that you want to print 2 Tap Print on the menu in the app 3 Select your printer and then configure the print options 4 Touch Print again to print the document To cancel a print job Select and delete the document from the print queue in the Notification Bar ...

Страница 57: ...irPrint Then select Enable Printing via AirPrint For example the iPad manual provides these instructions 1 Open your email photo web page or document you want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitask...

Страница 58: ...Google account to the printer Registering from the Chrome Browser Make sure the printer machine is turned on and connected to a wired or wireless network that has access to the Internet You should create your Google account in the advance 1 Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field a...

Страница 59: ...n list that supports Google Cloud Print service Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download ...

Страница 60: ... are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button ...

Страница 61: ... print 62 Canceling a print job 63 Opening printing preferences 64 Using a favorite setting 65 Using help 66 Printing features 67 Using Samsung Easy Printer Manager 72 Using Printer Status programs 75 You need to download software packages from the Samsung website www samsung com sec support to install the printer software ...

Страница 62: ...or the application you are using 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preferences from the Print window see Opening printing prefer...

Страница 63: ...e print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel on the control panel ...

Страница 64: ... the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties or Preferences Click or tap the tabs in the print driver to configure the available options In Windows 10 8 1 and 8 these applications will have a different layout with different features from what is described below for desktop applications To access the print feature from a Start screen app c...

Страница 65: ...Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings ...

Страница 66: ...Using help 66 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard ...

Страница 67: ...display depending on options or models If so it is not applicable to your machine Select the Help menu or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 66 Item Description Multiple Pages per Side Selects the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will b...

Страница 68: ...rint on both sides of a sheet of paper duplex Before printing decide how you want your document oriented If your machine does not have a duplex unit you should complete the printing job manually The machine prints every other page of the document first After that a message appears on your computer Skip Blank Pages feature does not work when you select the duplex option None Disables this feature L...

Страница 69: ...watermark from the Watermark Alignment and Angle section e Click Add to add a new watermark to the Current Watermarks list f When you finish editing click OK or Print until you exit the Print window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences see Opening printing preferences on page 64 b Click the Advanced tab select Edit ...

Страница 70: ...ment you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating an overlay a Create or open a document containing text or an image for use in a new page overlay Position the items exactly as you wish them to appear when printed as an overlay b To save the docum...

Страница 71: ... for printing Select the overlay from the Overlay List box f If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm your wish to print an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document g Click...

Страница 72: ...erent user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Windows 8 From the Charms select Search Apps Samsung Printers Sam...

Страница 73: ...aper layout emulation network and print information If you connect your machine to a network the SyncThru Web Service icon is enabled Alert Settings This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to receiving alerts via email Alert History Provides a history of device and toner rela...

Страница 74: ...s section also includes links to applications in the advanced settings 6 Contents area Displays information about the selected machine remaining toner level and paper The information will vary based on the machine selected Some machines do not have this feature 7 Order supplies Click on the Order button from the supply ordering window You can order replacement toner cartridge s from online ...

Страница 75: ...n check the error from the Printer Status Printer Status is installed automatically when you install the machine software You can also launch Printer Status manually Go to the Printing Preferences click the tab except for the Samsung tab Printer Status button The Favorites option which is visible on each preferences tab except for the Samsung tab These icons appear on the Windows task bar Icon Mea...

Страница 76: ... number of toner cartridge s shown in the above window may differ depending on the machine in use Some machines do not have this feature 4 Option You can set printing job alert related settings 5 Order Supplies You can order replacement toner cartridge s from online 6 Cancel Print or Close Cancel Print If print job is waiting in the print queue or printer cancel all user s print jobs in the print ...

Страница 77: ...arts available for your machine Ordering supplies and accessories 78 Available supplies 79 Available maintenance parts 81 Storing the toner cartridge 82 Redistributing toner 84 Replacing the toner cartridge 85 Replacing the toner collection unit 86 Replacing the imaging drum 87 Cleaning the machine 89 ...

Страница 78: ...s to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit https www samsung com sec printer supplies and then select your country region to obtain the contact information for service ...

Страница 79: ...ndard pages Yellow Magenta Cyan Note The toner cartridges of SL C510 series and SL C515 series are not compatible with each other Imaging Unit Approx 16 000 images b a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size b Image counts based on one color on each page If you print docu...

Страница 80: ...be compatible with any other printer Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty ...

Страница 81: ... on the model Replacing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or on the UI User Interface if your machine supports a display screen T...

Страница 82: ...the protective bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places ...

Страница 83: ...bs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Страница 84: ...guide may differ from your machine depending on its options or models Check your machine type see Front view on page 19 Before opening the front cover close the output support first Do not use sharp objects such as a knife or scissors to open the toner cartridge package If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Prin...

Страница 85: ... cover close the output support first Shake the toner cartridge thoroughly it will increase the initial print quality Do not use sharp objects such as a knife or scissors to open the toner cartridge package If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Printing even after the toner empty status can cause serious damage ...

Страница 86: ...s not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the toner collection unit out of the machine move the toner collection unit carefully not to drop it from your hands Make sure that you lay the toner collection unit on a flat surface so that the toner does not spill Do not tilt or turn over the toner collection unit The order inf...

Страница 87: ...mage the device s system The imaging drum installed in this product is covered by the product warranty Replacement imaging drums have a one year limited warranty from the date of installation The imaging drum installation date displays on the supplies info report Samsung s Premium Protection Warranty applies only to the print cartridges for the product Don t use sharp objects such as a knife or sc...

Страница 88: ...Replacing the imaging drum 88 ...

Страница 89: ...t particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems Cleaning the outside or the display screen Clean the machine cabinet or the display screen with a soft lint free cloth Dampen the cloth slightly with water but be careful not to let any water drip onto or i...

Страница 90: ...Cleaning the machine 90 1 2 1 2 ...

Страница 91: ... Toner or Very Low Toner message displays in Supplies information report97 Paper feeding problems 98 Power and cable connecting problems 99 Solving other problems 100 Solve wireless network problems 109 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error ...

Страница 92: ...nsure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specifications on page 114 Do not use a paper with a leading edge curl or w...

Страница 93: ...ring paper jams 93 Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently In tray Inside the machine The fuser area is hot Take care when removing paper from the machine ...

Страница 94: ...Clearing paper jams 94 In exit area The fuser area is hot Take care when removing paper from the machine ...

Страница 95: ... attention A paper jam has occurred see Clearing paper jams on page 93 The cover is opened Close the cover There is no paper in the tray when receiving or printing data Load paper in the tray Loading paper in the tray on page 28 Status Description Toner LED Orange Off All toner cartridges are at normal capacity Small amount of toner is left in the cartridge The estimated cartridge life of toner is...

Страница 96: ...uration sheet Press and hold Resume button for about 10 seconds until the power LED blinks slowly and release The machine prints supplies info report error report Press and hold Resume button for about 15 seconds until the power LED blinks rapidly and release a The toner LED blinking for about 10 seconds and then the toner LED turns on b Estimated cartridge life means the expected or estimated ton...

Страница 97: ...ack and forth about its horizontal axis For graphical representation see cartridge replacement instructions Reinsert the toner cartridge into the printer and close the cover Very Low Toner The printer indicates when the Toner cartridge level is very low Actual cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The cartrid...

Страница 98: ...ht Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Rem...

Страница 99: ...ase call for service Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power button on the control panel Disconnect the machine s cable and reconnect it ...

Страница 100: ... Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 85 If a system error occurs contact your service representative The connection cable between the computer and the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 19 The connection cable between the computer and the machine is d...

Страница 101: ...he paper source selection is found under the Paper tab within the Printing Preferences see Opening printing preferences on page 64 Select the correct paper source See the printer driver help screen see Using help on page 66 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientat...

Страница 102: ...ing the toner cartridge on page 85 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing t...

Страница 103: ...appears on the page even though the machine has enough toner supply open and close the front door 3 4 times see Machine overview on page 18 The paper may not meet paper specifications for example the paper may be too moist or rough If the entire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the he...

Страница 104: ...e inner components within the machine so the transfer roller may be dirty Clean the inside of your machine see Cleaning the machine on page 89 The paper path may need cleaning Clean the inside of your machine see Cleaning the machine on page 89 If these steps do not correct the problem contact a service representative Vertical lines If black vertical streaks appear on the page The surface drum par...

Страница 105: ...rent batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 64 Ensure the correct paper type is selected For example If Heavy 90 120g is sele...

Страница 106: ...nsure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Back of...

Страница 107: ...ters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The imaging drum may be installed improperly Remove the imaging drum and reinsert it The imaging drum may be defective Remove the imaging drum and install a new...

Страница 108: ...all software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If th...

Страница 109: ... the wireless network For most networks the printer must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the printer Make sure poles walls or support columns containing metal or concrete do not separate the printer and wireless access point Verify that the printer i...

Страница 110: ...inter 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Make sure that the printer is turned on and in the ready state 3 Make sure there are not more than 5 concurrent Wi Fi Direct users 4 Turn off any third party firewalls on your computer 5 Make sure t...

Страница 111: ...ration report on page 36 b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the printer Perform a wireless network diagnostic test From the printer control panel you can run a diagnostic test that provid...

Страница 112: ...Appendix This chapter provides product specifications and information concerning applicable regulations General specifications 113 Print media specifications 114 System requirements 117 ...

Страница 113: ...n 15 C to 32 C 59 to 90 Storage packed 20 C to 40 C 4 to 104 Humidity Operation 10 to 80 RH Storage packed 10 to 90 RH Power ratingb b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine 220 volt models AC 220 240 V Power Consumptionc c The power consumption may be affected by the machine s status setting conditions operating environ...

Страница 114: ... 216 x340mm 216 x 343 mm 8 5 x 13 inches Oficio 8 5x13 216 x 330 mm 8 5 x 13 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 149 x 210 mm 5 85 x 8 27 inches A6 105 x 149 mm 4 13 x 5 85 inches Heavy 90 120g Refer to the Plain paper section Refer to the Plain paper section 86 to 120 g m2 23 to 32lbs bond 5 sheets Thin 60 69g Refer to the Plain paper sectio...

Страница 115: ... paper section 121 to 163 g m2 32 to 43 lbs bond 5 sheets Bond Refer to the Plain paper section Refer to the Plain paper section 105 to 120 g m2 28 to 32 lbs bond 10 sheets Glossy 111 130g Letter A4 4x6 Refer to the Plain paper section 111 to 130 g m2 30 to 35 lbs bond 1 sheets Glossy 131 175 g Letter A4 4x6 Refer to the Plain paper section 131 to 175 g m2 35 to 47 lbs bond 1 sheets Glossy 176 220...

Страница 116: ... inches 60 to 120 g m2 16 to 32 lbs bond Maximum size custom 216x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness Type Size Dimensions Print media weight Capacitya Tray ...

Страница 117: ...the software installation Windows 10 32 bit and 64 bit The Samsung V4 printer specific print driver is installed for this operating system as part of the software installation Windows Server 2008 R2 64 bit The Samsung PCLm S printer specific print driver is available for download from the printer support website Download the driver and then use the Microsoft Add Printer tool to install it Microsof...

Страница 118: ...irements Operating system 10 11 El Capitan 10 12 Sierra 10 13 High Sierra CPU Intel processors RAM 2 GB Free HDD space 10 11 El Capitan 10 12 Sierra 8 8 GB 10 13 High Sierra 14 3 GB Items Requirements Operating system Red Hat Enterprise Linux 5 6 7 Fedora 12 13 14 15 16 17 18 19 20 OpenSUSE 11 2 11 3 11 4 12 1 12 2 12 3 13 1 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 13 10 14 04 SUSE Linux E...

Страница 119: ...N and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feed an original sheet of paper so that the machine can scan some amount of the paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now ...

Страница 120: ... usage measurement on printing For example 5 coverage means that an A4 sided paper has about 5 image or text on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same time a toner usage will be as much as the coverage CSV Comma Separated Values CSV A type of file format CSV is used to exchange data between disparate applications The ...

Страница 121: ...a user to use a single telephone line to answer several different telephone numbers Duplex A mechanism that will turn over a sheet of paper so that the machine can print or scan on both sides of the paper A printer equipped with a Duplex Unit can print on both sides of paper during one print cycle Duty Cycle Duty cycle is the page quantity which does not affect printer performance for a month Gene...

Страница 122: ...les over any network that supports the TCP IP protocol such as the Internet or an intranet Fuser Unit The part of a laser printer that fuses the toner onto the print media It consists of a heat roller and a pressure roller After toner is transferred onto the paper the fuser unit applies heat and pressure to ensure that the toner stays on the paper permanently which is why paper is warm when it com...

Страница 123: ...tocol for printing as well as managing print jobs media size resolution and so forth IPP can be used locally or over the Internet to hundreds of printers and also supports access control authentication and encryption making it a much more capable and secure printing solution than older ones IPX SPX IPX SPX stands for Internet Packet Exchange Sequenced Packet Exchange It is a networking protocol us...

Страница 124: ...k adapter MAC address is a unique 48 bit identifier usually written as 12 hexadecimal characters grouped in pairs e g 00 00 0c 34 11 4e This address is usually hard coded into a Network Interface Card NIC by its manufacturer and used as an aid for routers trying to locate machines on large networks MFP Multi Function Peripheral MFP is an office machine that includes the following functionality in ...

Страница 125: ...uce others but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complex functions into manageable self contained functional layers The layers are from top to bottom A...

Страница 126: ...ld s public circuit switched telephone networks which on industrial premises is usually routed through the switchboard RADIUS Remote Authentication Dial In User Service RADIUS is a protocol for remote user authentication and accounting RADIUS enables centralized management of authentication data such as usernames and passwords using an AAA authentication authorization and accounting concept to man...

Страница 127: ...smissions TIFF Tagged Image File Format TIFF is a variable resolution bitmapped image format TIFF describes image data that typically come from scanners TIFF images make use of tags keywords defining the characteristics of the image that is included in the file This flexible and platform independent format can be used for pictures that have been made by various image processing applications Toner ...

Страница 128: ...is transmitted from one end point to another WIA Windows Imaging Architecture WIA is an imaging architecture that is originally introduced in Windows Me and Windows XP A scan can be initiated from within these operating systems by using a WIA compliant scanner WPA Wi Fi Protected Access WPA is a class of systems to secure wireless Wi Fi computer networks which was created to improve upon the secur...

Страница 129: ...ure 114 front view 19 G general icons 11 glossary 119 google cloud printing 58 J jam clearing paper 93 tips for avoiding paper jams 92 L LED machine status 95 Linux driver installation 23 loading paper in the tray1 28 special media 32 M Mac driver installation 23 maintenance parts 81 Mopria 55 N network driver installation Windows 38 IPv6 configuration 36 wired network setup 36 wireless network se...

Страница 130: ... problems 108 problems paper feeding problems 98 power problems 99 printing problems 100 printing quality problems 103 R rear view 19 S safety information 12 symbols 12 specifications 113 print media 114 stop button 21 supplies available supplies 79 estimated toner cartridge life 83 ordering 79 replacing toner cartridge 85 supplies information 97 SyncThru Web Service 45 general information 45 T to...

Страница 131: ...5 Unix system requirements 118 using help 66 W watermark create 69 delete 69 edit 69 Windows common Windows problems 108 driver installation 23 driver installation for network connected 38 system requirements 117 wireless network network cable 42 ...

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