42 English
Tr
ouble
shoo
ting
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the
suggestions.
Problem
Action
Does not start.
•
Make sure the washing machine is plugged in.
•
Make sure the door is properly closed.
•
Make sure the water taps are open.
•
Make sure to press or tap Start/Pause to start the washing
machine.
•
Make sure Child Lock is not activated.
•
Before the washing machine starts to fill, it will make a series of
clicking noises to check the door lock and does a quick drain.
•
Check the fuse or reset the circuit breaker.
Water supply is
insufficient, or no
water is supplied.
•
Fully open the water tap.
•
Make sure the door is properly closed.
•
Make sure the water supply hose is not frozen.
•
Make sure the water supply hose is not kinked or clogged.
•
Make sure there is sufficient water pressure.
After a cycle,
detergent remains in
the detergent drawer.
•
Make sure the washing machine is running with sufficient water
pressure.
•
Make sure the detergent is added to the centre of the detergent
drawer.
•
Make sure the rinse cap is inserted properly.
•
If using granular detergent, make sure the detergent selector is
in the upper position.
•
Remove the rinse cap and clean the detergent drawer.
Excessive vibrations
or makes noise.
•
Make sure the washing machine is installed on a level, solid
floor that is not slippery.
If the floor is not level, use the levelling feet to adjust the
height of the washing machine.
•
Make sure the shipping bolts are removed.
•
Make sure the washing machine is not contacting any other
object.
•
Make sure the laundry load is balanced.
•
The motor can cause noise during normal operation.
•
Overalls or metal-decorated clothes can cause noise while being
washed. This is normal.
•
Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.
WW4000J-03578Q-02_EN.indd 42
4/24/2017 11:55:59 AM
