PROGRAMMING REFERENCE
The following section provides in depth definitions and descriptions of all the programmable fields within the
SVM 400 software.
Some fields are not accessible in the SVM 400. If you cannot put the cursor on them you can not change them.
Explanation of Default Configuration
The default configuration in the SVM 400 has been minimized to simplify installation time and reduce the
amount of time it takes to learn the application. Many of the programming options have been disabled or fixed
at a default value.
The default application is built using blocks. Each block has a specific purpose and are chained together to
build the application. This allows the caller to pass from one to the other as the call is processed.
There are only 6 blocks available in the SVM 400. They are the following:
Bye Block
Used to terminate a call. One of this exists in the SVM 400.
Directory Block
Used to enable a caller to ‘look up’ and extension number. One of this exists in the SVM 400.
Extension Block
This block has limited functionality on the SVM 400 and is mostly used to transfer callers to
the physical stations. One exists for each phone on the system.
Mailbox Block
This block contains all the parameters for the mailbox including pager and cell phone notifica-
tion. One usually exists for each phone on the system, but may also be assigned to people who do not have a
phone on the system.
Menu Block
This block is responsible for playing prompts, collecting caller entry and routing calls. The Auto
Attendant Main Menu is an example of a menu block.
Station Block
The station block is responsible for dialing. When the SVM 400 dials or transfers any calls it
uses a station block.
When a call is answered there it is processed by a number of block behind the scenes. These blocks are hid-
den for reasons of simplicity. The call is processed in the following way:
●
New CO Calls
These are answered by one of the menu blocks depending on the current mode (day, night,
holiday, or weather). A custom greeting is played and the caller is directed to any other block based on the
DTMSF input.
●
Forwarded Calls
These calls are automatically answered by mailbox blocks, and the caller may leave a
message.
SVM 400 Technical Manual Page 22
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