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PLACING A CALL ON HOLD
Calls can be placed on
System Hold
or
Exclusive Hold
. A call placed on System
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
SYSTEM HOLD
-
To place a call on hold:
•
Press the
Hold
button. The
Call
button will flash red at your telephone.
•
To take the caller off hold, press that button and the red flashing light will go
steady red again.
•
Resume conversation.
EXCLUSIVE HOLD
-
To place a call on hold at your telephone so that other
users cannot answer it:
•
Press the
Hold
button
twice
. The call button will flash green at your tele-
phone.
•
To retrieve the call, press the flashing red line button or press the line button
a third time.
NOTE:
Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being transferred
or without notification.
•
While on a call, press the
Transfer
button then dial an extension number.
•
Confirm you hear a ringback tone.
•
Wait for the called party to answer and announce the call (optional).
•
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal.The called
party is alerted that a call is waiting.
•
Call another internal station.
•
When receiving a busy tone, press the
Func.
soft button.
•
Scroll to
Camp On
and press
OK
button (here ringback tone). Wait for party to
answer the call.
NOTE:
If you receive No More Calls tone, that station has no button available to
receive another call. Press
Transfer
to return to the caller.
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CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on to
you:
•
Your keyset rings and the call that is waiting (camped-on) flashes red.
•
Press the flashing button to answer; the other call is put on hold automatical-
ly if your station has the Automatic Hold feature set. If not, you must press
Hold
and then the flashing button or finish the first call and hang up; the wait-
ing call will ring.
•
Lift the handset or press the
Speaker
button to answer.
NOTE:
Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
•
Press the
Conference
button and receive conference tone.
•
Make another call, either intercom or outside, press the
Conference
button and receive conference tone.
•
Make another call or press the
Conference
button to join all parties. You can
conference up to five parties (you and four others).
•
Repeat the last step until all parties are added.
Conf
a second time to put all
calls bridged together.
•
Hang up to leave the conference call.
NOTE:
When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the
Conference
button again to return to the previous conversation.
To drop a party from your conference call:
•
Press the
Conference
button and dial the extension or line number that is to
be dropped.
•
Press the
Conference
button again to reestablish the conference.
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external tele-
phone number. Program a destination for the type of forwarding you want by
pressing
Menu
, then
Call Forward
, to set the forwarding number to
All
,
Busy
,
No
Answer
, and
Busy/No Answer
.
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