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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.

When you turn on your device or while you are using the device, it 

prompts you to enter one of the following codes:

•  

Password: When the device lock feature is enabled, you must enter the password you set 
for the device.

•  

PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by 
using the Lock SIM card menu.

•  

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly 
several times. You must enter the PUK supplied by your service provider.

•  

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with 
the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•  

When you are in areas with weak signals or poor reception, you may lose reception. Move 
to another area and try again. While moving, error messages may appear repeatedly.

•  

You cannot access some options without a subscription. For more information, contact 
your service provider.

Your device does not turn on

•  

When the battery is completely discharged, your device will not turn on. Fully charge the 
battery before turning on the device.

•  

The battery may not be inserted properly. Insert the battery again.

•  

Wipe both gold-coloured contacts and insert the battery again.

Содержание SM-G316HU/DS

Страница 1: ...www samsung com User Manual SM G316HU DD SM G316HU DS SM G316HU SM G316M English 03 2015 Rev 1 2...

Страница 2: ...ling or uninstalling apps 28 Entering text 30 Screen capture 30 My Files 31 Power saving feature Network connectivity 32 Mobile data 32 Wi Fi 33 Tethering and Mobile hotspot Personalising 35 Managing...

Страница 3: ...nd restoring data 74 Performing a data reset Settings 75 About Settings 75 CONNECTIONS 79 DEVICE 82 PERSONAL 84 SYSTEM Troubleshooting Messages email 47 Messages 48 Email Camera 51 Basic shooting 52 S...

Страница 4: ...apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other pu...

Страница 5: ...5 Instructional icons Warning situations that could cause injury to yourself or others Caution situations that could cause damage to your device or other equipment Note notes usage tips or additional...

Страница 6: ...ances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purcha...

Страница 7: ...amera Flash Back cover Main antenna Do not cover the antenna area with your hands or other objects This may cause connectivity problems or drain the battery Using a Samsung approved screen protector i...

Страница 8: ...en Recent apps Tap to open the list of recent apps Tap and hold to access additional options for the current screen Home Press to turn on the screen while the screen is locked Press to return to the H...

Страница 9: ...e SIM or USIM card provided by the mobile telephone service provider and the included battery Only microSIM cards work with the device 1 Remove the back cover Be careful not to damage your fingernails...

Страница 10: ...2 Single SIM models Insert the SIM or USIM card with the gold coloured contacts facing downwards Do not insert a memory card into the SIM card slot If a memory card happens to be lodged in the SIM ca...

Страница 11: ...ts properly aligned with the device s contacts 2 1 4 Replace the back cover Ensure that the back cover is closed tightly Use only Samsung approved back covers and accessories with the device Removing...

Страница 12: ...he Home screen tap Settings SIM card manager Tap one or both of the switches for the SIM or USIM cards to activate them If both cards are activated you can receive calls and messages on each card Howe...

Страница 13: ...w the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes b...

Страница 14: ...ectric socket Do not remove the battery before removing the charger This may damage the device To save energy unplug the charger when not in use The charger does not have a power switch so you must un...

Страница 15: ...corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a differen...

Страница 16: ...patible with the device Format the memory card on the device On the Home screen tap Settings Storage Format SD card Format SD card Erase everything Before formatting the memory card remember to make b...

Страница 17: ...turns off and automatically locks if the device is not used for a specified period To unlock the screen press the Power button or the Home button and flick your finger in any direction within the unlo...

Страница 18: ...rtips The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area Leaving the touch screen idle for extended periods may result in afterimages...

Страница 19: ...old an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position Double tapping Double tap on a webpage or imag...

Страница 20: ...e Home screen or the Apps screen to see another panel Flick up or down to scroll through a webpage or a list of items such as contacts Spreading and pinching Spread two fingers apart on a webpage map...

Страница 21: ...and more Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen To view other panels scroll left or right or tap one of the screen i...

Страница 22: ...Basics 22 Home screen options On the Home screen tap and hold an empty area or pinch your fingers together to access the available options...

Страница 23: ...wly installed apps On the Home screen tap to open the Apps screen To view other panels scroll left or right or select a screen indicator at the bottom of the screen To customise the Apps screen refer...

Страница 24: ...tly accessing SIM or USIM card dual SIM models Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connecte...

Страница 25: ...details To open the notifications panel drag the status bar downwards To close the notifications panel drag the bar from the bottom of the screen upwards You can use the following functions on the not...

Страница 26: ...screen rotation Bluetooth Refer to Bluetooth for more information Mobile data Refer to Data usage or Mobile networks for more information U power saving Refer to Ultra power saving mode for more infor...

Страница 27: ...pps where charges apply tap the button that shows the app s price To change the auto update settings tap Settings Auto update apps and then select an option Play Store Use this app to purchase and dow...

Страница 28: ...n manager scroll to DISABLED select an app and then tap Enable Hiding apps Hide apps in the Apps screen only You can continue to use hidden apps Disabling apps Disable selected default apps that canno...

Страница 29: ...orresponding key repeatedly until the desired character appears Using additional keyboard functions Tap and hold to use various functions Other icons may appear instead of depending on the last functi...

Страница 30: ...eenshot you can edit the image and share it with others It is not possible to capture a screenshot while using some apps My Files Use this app to access various files stored in the device or in other...

Страница 31: ...saving mode and tap the Ultra power saving mode switch to activate it To add an app to the Home screen tap and select an app To remove an app from the Home screen tap Remove select an app with and the...

Страница 32: ...work to use the Internet or share media files with other devices Refer toWi Fi for additional options Turn offWi Fi to save the battery when not in use 1 On the Apps screen tap Settings Wi Fi and then...

Страница 33: ...t to share your device s mobile data connection with other devices 1 On the Apps screen tap Settings Tethering and Mobile hotspot Mobile hotspot 2 Tap the Mobile hotspot switch to activate it appears...

Страница 34: ...nection with other devices via Bluetooth Ensure that the computer that you connect to supports the Bluetooth feature 1 Pair your device with the other device via Bluetooth Refer to Pairing with other...

Страница 35: ...d hold an item on the Home screen and then drag it to a new location To move the item to another panel drag it to the side of the screen You can also move frequently used apps to the shortcuts area at...

Страница 36: ...Apps screen Changing the sorting method On the Apps screen tap View as and select a sorting method Hiding apps Hide apps that you do not want to see on the Apps screen On the Apps screen tap Hide apps...

Страница 37: ...es Change ringtones for incoming calls and notifications On the Apps screen tap Settings Sound Dual SIM models To set a ringtone for incoming calls tap Ringtones a SIM or USIM card Ringtones select a...

Страница 38: ...the pattern PIN A PIN consists of numbers only Enter at least four numbers and then enter the password again to verify it Password A password consists of characters and numbers Enter at least four cha...

Страница 39: ...to import a backup of your data from selected manufacturer s mobile devices from a computer to your device You can download the app from www samsung com smartswitch 1 Back up data from a previous devi...

Страница 40: ...vice On the Apps screen tap Settings Add account and select an account service Then follow the on screen instructions to complete the account setup To sync content with your accounts select an account...

Страница 41: ...mber and then tap or to make a voice call or tap to make a video call Access additional options Add the number to the contacts list Preview the phone number View favourite contacts Delete a preceding...

Страница 42: ...ap Logs or Contacts and then drag a contact or a phone number to the right to make a call Making an international call Tap Keypad Dual SIM models Tap and hold 0 until the sign appears Enter the countr...

Страница 43: ...pen the notifications panel to view the list of missed calls Alternatively on the Apps screen tap Phone Logs to view missed calls Options during calls During a voice call The following actions are ava...

Страница 44: ...Keypad Open the keypad Speaker off Speaker on Activate or deactivate the speakerphone When using the speakerphone speak into the microphone at the top of the device and keep the device away from your...

Страница 45: ...Tap and enter contact information Add an image Add or delete a contact field 3 Tap Save To add a phone number to the contacts list from the keypad tap Keypad enter the number and then tap Add to conta...

Страница 46: ...t and enter search criteria Once a contact is selected take one of the following actions Add to favourite contacts Make a voice or video call Compose a message Compose an email Adding shortcuts for co...

Страница 47: ...incur additional charges for sending or receiving messages when you are roaming 1 Tap Messages on the Apps screen 2 Tap 3 Add recipients and enter a message Dual SIM models Access additional options...

Страница 48: ...rges for sending or receiving messages when you are roaming While viewing a message tap to view more options Email Setting up email accounts Tap Email on the Apps screen Set up an email account when o...

Страница 49: ...bottom of the screen to compose a message Add recipients Add recipients from the contacts list Enter a message Enter a subject Send the message Access additional options Add a CC or BCC Attach images...

Страница 50: ...eved To manually retrieve new messages tap Tap a message to read Reply to the message Add this email address to the contacts list or view other options Reply to all recipients Forward the message Go t...

Страница 51: ...the focus frame turns green 3 Tap to take a photo or tap to record a video Spread two fingers apart on the screen to zoom in and pinch to zoom out To capture an image from the video while recording t...

Страница 52: ...ice provider Camera etiquette Do not take photos or record videos of other people without their permission Do not take photos or record videos where legally prohibited Do not take photos or record vid...

Страница 53: ...The device identifies the photo with in Gallery On the Apps screen tap Camera Panorama To get the best shot follow these tips Move the camera slowly in one direction Keep the image within the frame on...

Страница 54: ...e light value at a specific location Matrix averages the entire scene ISO Select an ISO value This controls camera light sensitivity It is measured in filmcamera equivalents Low values are for station...

Страница 55: ...alue This determines how much light the camera s sensor receives For low light situations use a higher exposure Guidelines Display viewfinder guides to help composition when selecting subjects Flash A...

Страница 56: ...image or a video Video files show the icon on the preview thumbnail To hide or show the menu bar and the preview thumbnails tap the screen Access additional options Delete the image Modify the image M...

Страница 57: ...ts or tasks in it tap the date and tap 3 Select either event or task and enter details Add event Set a start and end date for an event You can set an optional repeat setting Add task Add a task to do...

Страница 58: ...account service under PERSONAL Internet 1 Tap Internet on the Apps screen 2 Tap the address field To change the search engine tap the search engine icon next to the web address field 3 Enter the web a...

Страница 59: ...o Tap and hold to move forwards quickly Access additional options Pause and resume playback Rotate the screen s orientation Adjust the volume Change screen ratio Clock Alarm On the Apps screen tap Clo...

Страница 60: ...viously enabled the snooze option drag outside the large circle to repeat the alarm after a specified length of time Deleting alarms Tap Select select alarms and then tap World clock On the Apps scree...

Страница 61: ...o Use this app to create memos and organise them by category Tap Memo on the Apps screen Composing memos Tap on the memos list and enter a memo While composing a memo use the following options Create...

Страница 62: ...e microphone Tap to pause recording To cancel recording tap Tap to finish recording Display the list of voice memos Access additional options Start recording Recording elapsed time Playing voice memos...

Страница 63: ...creen View the list of favourite stations Access additional options Turn the FM radio on or off Adjust the volume Add the current radio station to the favourites list Fine tune the frequency View the...

Страница 64: ...Google account to access some apps Refer to Setting up accounts for more information To view more app information open the each app s main screen and tap Help Some apps may not be available or may be...

Страница 65: ...your device and download various content to watch from the Play Store Play Books Download various books from Play Store and read them Play Newsstand Read news and magazines that interest you in one c...

Страница 66: ...Hangouts Chat with your friends individually or in groups and use images emoticons and video calls while you are chatting Google Search quickly for items on the Internet or your device Voice Search Se...

Страница 67: ...re that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those tha...

Страница 68: ...ice turns on its visibility option 3 Accept the Bluetooth authorisation request on both devices to confirm Sending and receiving data Many apps support data transfer via Bluetooth You can share data s...

Страница 69: ...s name to unpair 3 Tap Unpair Wi Fi Direct AboutWi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point Connecting to other devices 1 On the Apps scre...

Страница 70: ...Fi Direct and then select a device to transfer the image to 4 Accept theWi Fi Direct authorisation request on the other device Receiving an image When another device sends you an image accept theWi F...

Страница 71: ...plug in and install it Connecting to a printer On the Apps screen tap Settings Printing select a printer plug in and then tap the switch at the top right of the screen to activate it The device search...

Страница 72: ...amsung Kies from the Samsung website Launch Samsung Kies and connect the device to the computer Samsung Kies automatically recognises the device and shows available updates in a dialogue box if any Cl...

Страница 73: ...e on the connected computer After you finish playing the file disconnect the device from the computer The devices may not connect properly if they are connected via a USB hub Directly connect the devi...

Страница 74: ...information to a backup account and access it later Using a Google account 1 Tap Settings on the Apps screen 2 Tap Backup and reset and tick Back up my data 3 Tap Backup account and select an account...

Страница 75: ...ttings screen tap Wi Fi and then tap the Wi Fi switch to activate it The device can maintain a stable network connection by automatically selecting either theWi Fi or mobile network to use the stronge...

Страница 76: ...meout Set duration that the device is visible Received files View received files via the Bluetooth feature Tethering and Mobile hotspot Use the device as a mobile hotspot to share the device s mobile...

Страница 77: ...e network Auto sync data Activate or deactivate auto syncing of apps such as calendar or email You can select what information to sync for each account in Settings PERSONAL ShowWi Fi usage Set the dev...

Страница 78: ...tap Printing More networks Customise settings to control networks On the Settings screen tap More networks Default messaging app Select the default app to use for messaging Mobile networks Mobile dat...

Страница 79: ...for events such as incoming messages and missed calls Vibrate when ringing Set the device to vibrate and play a ringtone for incoming calls Dialling keypad tone Set the device to sound when you tap t...

Страница 80: ...font size Lock screen Change settings for the locked screen On the Settings screen tap Lock screen Screen lock Activate the screen lock feature The following options may vary depending on the screen...

Страница 81: ...ore a phone number Call barring Block incoming or outgoing calls Call waiting Allow incoming call alerts when a call is in progress Fixed Dialling Numbers Activate or deactivate FDN mode to restrict c...

Страница 82: ...iew and manage the apps on your device On the Settings screen tap Application manager PERSONAL Add account Add email or SNS accounts On the Settings screen tap Add account Backup and reset Change the...

Страница 83: ...dback To view help information to learn how to use this feature tap Settings Launch Explore by touch tutorial Speak passwords Set the device to read the password aloud when you enter the password whil...

Страница 84: ...hold delay Set the recognition time for tapping and holding the screen SYSTEM Language and input Change the settings for text input Some options may not be available depending on the selected language...

Страница 85: ...iew Set the device to display a large image of each character tapped Reset settings Reset Samsung keyboard settings Google voice typing To change the voice input settings tap Choose input languages Se...

Страница 86: ...and time Access and alter the following settings to control how the device displays the time and date On the Settings screen tap Date and time If the battery remains fully discharged or removed from t...

Страница 87: ...may vary depending on your device settings and operating conditions Battery View the amount of battery power consumed by your device On the Settings screen tap Battery Display battery percentage Set...

Страница 88: ...crypt external SD card Set the device to encrypt files on a memory card If you reset your device to the factory defaults with this setting enabled the device will not be able to read your encrypted fi...

Страница 89: ...e certificates and credentials to ensure secure use of various apps Install from device storage Install encrypted certificates stored on the USB storage Clear credentials Erase the credential contents...

Страница 90: ...orrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more infor...

Страница 91: ...s or turn off the device and turn it on again If your device is frozen and unresponsive press and hold the Power button for more than 7 seconds to restart it If this does not solve the problem perform...

Страница 92: ...d due to issues with the service provider s network The battery icon is empty Your battery is low Charge the battery The battery does not charge properly For Samsung approved chargers Ensure that the...

Страница 93: ...ce Centre Photo quality is poorer than the preview The quality of your photos may vary depending on the surroundings and the photography techniques you use If you take photos in dark areas at night or...

Страница 94: ...device and the other Bluetooth device are within the maximum Bluetooth range 10 m If the tips above do not solve the problem contact a Samsung Service Centre A connection is not established when you...

Страница 95: ...nnot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manu...

Страница 96: ...storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electro...

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